Excel, PowerPoint, Word,
Wijden Ghodhbani
Quality Assurance Analyst In Social Media Content Moderation
Chania
Summary
Enthusiastic and highly motivated Quality Analyst, eager to contribute to team success through hard work, attention to detail and excellent organizational skills. An efficient person who is able to adapt well to new environments and learn new processes quickly to achieve outstanding results seeking a new, challenging role in an environment which will utilize existing skills and help me learn new things to improve myself.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Quality Assurance Analyst
Teleperformance
01.2022 - Current
- Performed daily audits to ensure adherence to the guidelines
- Performed weekly reports and root cause analysis to assure good results in terms of performance and quality
- Weekly calibration meetings with the team to discuss major issues and work on them by creating alignments
- Provided the client with insights that help to better understand the product
Social Media Content Moderator
Teleperformance
10.2018 - Current
- Monitoring and applying a pre-determined set of rules and guidelines to user-generated submissions to determine best if the communication (a post, in particular) is permissible or not.
- Making sure that items are placed in the right category, are free from scams, doesn't include any illegal items..
- Reviewing articles about current news and labelling them according to the client's criteria .
Customer Support Representative
Direct Phone Services-Cofidis
12.2017 - 10.2018
- Entered customer interaction details in to track requests, document problems and record solutions offered.
- Took inbound calls/outbound calls, dealt with questions efficiently and effectively
- Help customers with questions and issues regarding online banking and loans requests.
Customer Service Representative
Green Connexion
05.2016 - 01.2017
- Responded to customer requests for products, services and company information.
- Educated customers on promotions to enhance sales.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Bachelor of Arts - Fundamental License in English
Higher Institute Of Applied Languages
Monastir 09.2012 - 05.2015
Master of Arts - Aggregation in English
Faculty Of Letters, Arts And Humanities
Tunis 09.2015 - 06.2017
Skills
Communication skills
Critical and creative thinking
Fast learning
Data Analysis
Audit processes
Lean Six Sigma
Requirements Analysis
Software development knowledge
Root Cause Analysis
Attention to Detail
Team Collaboration
Adaptability
Excellent Communication
Software
Interests
Music, cooking, off-roading , nature, books, memes
Timeline
Quality Assurance Analyst
Teleperformance
01.2022 - Current
Social Media Content Moderator
Teleperformance
10.2018 - Current
Customer Support Representative
Direct Phone Services-Cofidis
12.2017 - 10.2018
Customer Service Representative
Green Connexion
05.2016 - 01.2017
Master of Arts - Aggregation in English
Faculty Of Letters, Arts And Humanities
09.2015 - 06.2017
Bachelor of Arts - Fundamental License in English
Higher Institute Of Applied Languages
09.2012 - 05.2015