Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hi, I’m

Wiktoria Tomczyk

Project Manager
Athens,I
Wiktoria Tomczyk

Summary

Dynamic Project Manager with a proven track record at Teleperformance, excelling in multitasking and problem-solving. Expert in quality assurance and coaching, I successfully led multiple projects, enhancing performance and client relationships.

Overview

8
years of professional experience
2
Certifications
2
Languages

Work History

Teleperformance

Project Manager
03.2025 - Current

Job overview

  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Planned, designed, and scheduled phases for projects.
  • Identified plans and resources required to meet project goals and objectives.
  • Monitored project performance to identify areas of improvement and make adjustments.

Teleperformance

Senior Contact Center Supervisor
08.2022 - 03.2025

Job overview

  • Directing, guiding, coaching and mentoring the team of agents.
  • Daily spot checking and monitoring interactions.
  • Developing strong relationship with the client through close collaboration.

Teleperformance

Senior Customer Care Representative
12.2019 - 08.2022

Job overview

  • Handling escalations while maintaining professionalism and composure under pressure.
  • Taking ownership of complex cases, supporting other agents.

Teleperformance

Customer Care Representative
08.2019 - 12.2019

Job overview

  • Assisting customers via phone, e-mail and chat.
  • Managing high call volume with exceptional efficiency and quality.

CGIS

Web GIS Developer
08.2018 - 11.2018

Job overview

  • Developing functionality of Geoxa web GIS service.

Education

Maria Curie-Sklodowska University
Lublin

Master of Science from Geoinformatics
04.2001

University Overview

(Completed 2 years of coursework, no thesis)

Maria Curie-Sklodowska University
Lublin

Bachelor of Science from Geoinformatics
04.2001

University Overview

Skills

Project management

Project tracking

Reporting skills

Quality Assurance

Coaching and Mentoring

Multitasking

Problem-solving

Decision-making

Real Time Management

Certification

Google Project Management: Professional Certificate

Timeline

Project Manager
Teleperformance
03.2025 - Current

Google Project Management: Professional Certificate

01-2025

PMI Fundamentals of Agile Project Management

01-2025
Senior Contact Center Supervisor
Teleperformance
08.2022 - 03.2025
Senior Customer Care Representative
Teleperformance
12.2019 - 08.2022
Customer Care Representative
Teleperformance
08.2019 - 12.2019
Web GIS Developer
CGIS
08.2018 - 11.2018
Maria Curie-Sklodowska University
Master of Science from Geoinformatics
04.2001
Maria Curie-Sklodowska University
Bachelor of Science from Geoinformatics
04.2001
Wiktoria TomczykProject Manager