Xrisa Moustaki

Experiences Barista Trainer with a strong background in coffee preparation, espresso equipment handling and customer service excellence. Skilled in delivering training programs, assessing staff performance and coaching teams to maintain consistent quality and efficiency. Passionate about coffee culture and committed to developing talent, enhancing customer experience and ensuring high standards across all operations. Focused on detail and continuous improvement.

Detailed:

• Trained new team members with positive reinforcement and respectful, encouraging coaching.
• Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
• Improved barista skills through one-on-one training sessions and practical demonstrations.
• Customized training strategies based on individual barista knowledge, experience, and strengths.
• Boosted company reputation by maintaining a clean, efficient, and inviting café environment.

Dynamic and results-driven Sales Representative in selling coffee products and related services to coffee shops and cafes. Skilled in building strong client relationships, identifying business needs and offering tailored solutions to maximize customer satisfaction and sales growth. Passionate, with a deep understanding of product quality, market trends and customer expectations.

Working as a barista in Anana Coffee Shop, in the center of Athens, one of the best specialty coffee shops, with high quality freshly roasted single origins and high-tech equipment.

Highlights:

• Dialing in single origin coffees from all over the world
• Work with great equipment, such as La Marzocco and Hemro Group Grinders
• Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
• Maintained a clean and organized workspace for optimal productivity and safety.
• Operated espresso machines and commercial coffee brewers to create beverages.

Working from the opening day as a Head Barista, training and managing the coffee shop's daily routine.

Some of the main duties were:

- Serving single origin specialty coffees in a great way

- Training new staff

- Searching and tasting new single origin coffees as a Head

- Organizing all the preparation for every beverage

Working as a Barista, serving different specialty single origins every day, communicate with up to 400 people per day and share our coffee culture for coffee.

Highlights:

• Made and served brand-specific café beverages with focus on speed, quality and consistency.
• Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.

General Manager in the main coffee shop, responsible for all coffee related procedures and processes, training and organizing all the staff.

Pastry Chef in the hotel for a summer season.

Some of the highlights, were:

- Consulting the pastry menu

- Training the staff for every product

- Do the quality control of every product

- Organizing orders and warehouse stock taking

Working 2 years as a new pastry chef, in different pastry labs of Athens.