Xynis Charalampos
Athens
Summary
Skillful and highly motivated professional, with experience as Payments specialist and in Banking / payment providers’ operations processes, systems and processes in financial transactions settlements / reconciliations added to my financial academic background. Being results oriented, with strong analytical abilities and proficient in creating exceptional working relationships, I am now looking for a challenging position to further enhance my personal and professional development.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Issuing and Payments Operations Manager
EveryPay (E-commerce & Digital Payments, In-house technology, FinTech)
05.2023 - Current
- Partnering with Product Managers to drive innovation and improve the user experience
- Managing and developing a growing team that provides 24x7x365 financial support and handles payment system processes
- Collaborating with Engineering to lead operational procedures optimization
- Staying updated with industry best practices, trends, and performance benchmarks
- Supporting the launch of new payment options and onboarding of partners
- Managing the Chargebacks Team and resolving payment disputes with card networks
- Contributing insights and requirements to create world-class products and processes for a global online payment platform
- Identifying operational gaps in new offerings and setting operational requirements for new projects
- Processing operational reconciliation process
Senior Operations Analyst
EveryPay (E-commerce & Digital Payments, In-house technology, FinTech)
10.2022 - 05.2023
- Handling disputes and reconciliation processes
- Providing primary business analyst support for relevant systems, collaborating with stakeholders to Identify, evaluate, and implement system and process improvements
- Updating program requirement documents for specific processes
- Establishing procedures to ensure quality standards are met
- Developing and delivering training for employees and external stakeholders
- Planning, leading, and facilitating requirements gathering sessions
- Liaising with other teams or departments to help plan and prepare test cases
- Assessing, researching, analyzing, and documenting issues and defects
- Resolving issues and answering specific questions related to fee rules and processes.
Product Specialist
Kaizen Gaming (Financial services)
06.2022 - 10.2022
- Analyzing payment metrics for enhancing the payment portfolio with efficient payment methods in the scope of the product development.
- Monitoring payments methods rate by analysing database data to improve the current payment portfolio in the scope of the product development
- Participating in strategy building for the operations and payments methods
- Contacting Payment Service Providers and Banks (PSP, E-Wallet, EMI)
- Opening merchant acquiring accounts
- Testing the integrated payment methods and escalation of issues raised during the operations from relevant teams
- Participating in the payments page design and Cashier back office
- Handling legal documents
Payments Team Leader
Kaizen Gaming (Financial services)
03.2020 - 06.2022
- Manage the day-to-day activities of the team and ensure quality and productivity targets are met
- Work in accordance with the Payments team and account managers from external providers and the rest of the back office teams
- Monitor in-depth the team’s results and trends, preparing and analyzing reports on the team’s performance
- Ensure all team members are up to date with the information needed and the procedures are followed according to business needs
- Ensure team members’ professional and personal development by providing constructive feedback, coaching, and setting personal objectives, tailored by the individual specification of each team member
- Be responsible for the process of selection and recruitment of new agents in the team
- Conduct both induction and specialized training for the newcomers and supports the development of the existing agents
- Participate in creating and amending procedures and supervises their completion
- Prepare and conduct performance reviews of direct reports
- Resolve effectively and timely complicated and delicate work-related cases as well as interpersonal issues
- Work with all involved parties for fast resolution of any miscommunication between the payment providers and the cashier platform and keep track of the root cause of all incidents
- Monitor the company's account balances in each payment provider in order to prevent failing transactions due to no funds
- Ensure the correct handling of inconsistent and missing transactions by the team
- Be responsible for the transition of the Payments team to the new business model, including new tools, back-office admins, procedures, tasks
- Defining the payments product road map and working closely with product teams as a stakeholder to deliver the best customer experience.
Payments Shift Leader
Kaizen Gaming (Financial services)
03.2019 - 03.2020
- Work efficiently towards daily targets and team metrics; complete all work to program standards as defined for each process; focus on continuous improvement
- Expand the department's knowledge and understanding of payment processes and the ability to analyze and interpret payment data to identify conversion opportunities
- Up to date/in depth knowledge of all accounts responsible for
- Liaise with all departments within company, ensuring effective internal communication, i.e Customer service team, ensuring high service levels; Credit/Finance team, to ensure speedy resolution of any payment issues within the guidelines set
- Perform weekly cost analysis and other controls with regards to payment processing costs
- Propose data driven changes/improvements in current payment set up and develop new routines and processes
- Assistance in managing on-boarding of new payment products/options as well as new providers
Senior Payments agent
Kaizen Gaming (Financial services)
03.2018 - 03.2019
- Be responsible for reconciliation of all payment activities, locally and abroad
- Review, analyze and resolve simple or complex payment processing issues
- Research and resolve payment authorization & settlement issues
- Generate payment reports
- Come up with innovative ideas and make recommendations to improve and automate the processes and increase efficiency
Payments agent Leader
Kaizen Gaming (Financial services)
12.2015 - 03.2018
- Perform day to day operational payments supporting activities
- Performing checks on customers and requesting the relevant KYC documents in compliance with any regulatory governing bodies and based on determined customer risk level
- Monitoring of possible money laundering transactions and communication of suspicions by submitting appropriate Suspicious
- Activity Reports (SARs) to Risk Team Actively monitor and review accounts and transactions data for suspicious activity
Administration Trainee
I.K.A. (social insurance institution)
02.2015 - 10.2015
- Registering and entries, Administration (Recommendation letters available upon request.)
Trainee
Economic Chamber of Greece
06.2011 - 09.2011
- Administration, registering members and accountants (Recommendation letters available upon request.)
Education
Master of Science - Applied Economics and Finance
Athens University of Economics And Business
Athens, Greece2013
Bachelor of Science - Economics
University of Piraeus
Athens, Greece2011
Skills
- Extensive use of Microsoft Office Suite (ECDL Core Certificate: Excel, MS Word, Power Point, Access)
- SAP ERP, certification acquired from the University of Piraeus
- Atlassian Jira, STATA, E-views, SPSS, Mirro
- Operating systems of Windows, Linux(Ubuntu, Linux Mint)
Certification
- E-learning course: “Βασικές Διεργασίες Επιχειρήσεων στο ERP Σύστημα SAP” (Πανεπιστήμιο πειραιώς learning certificate)
- E-learning course: “Introduction to Accounting and Financial statements” (edx.org)
- E-learning course: “Excel: Financial Functions in Depth” (LinkedIn learning certificate)
- E-learning course: “Learning Information Governance” (LinkedIn learning certificate)
- E-learning course: “Managing Project Risk” (LinkedIn learning certificate)
Additional Information
Military obligations: fulfilled
Member of Economic Chamber of Greece
Volunteer member of AIESEC Uni.Pi an entrepreneur N.G.O organisation, TEDx University of Piraeus an independent TED event.
Languages
Greek
Native language
English
Proficient
C2
French
Upper intermediate
B2
Italian
Intermediate
B1
Timeline
Issuing and Payments Operations Manager
EveryPay (E-commerce & Digital Payments, In-house technology, FinTech)
05.2023 - Current
Senior Operations Analyst
EveryPay (E-commerce & Digital Payments, In-house technology, FinTech)
10.2022 - 05.2023
Product Specialist
Kaizen Gaming (Financial services)
06.2022 - 10.2022
Payments Team Leader
Kaizen Gaming (Financial services)
03.2020 - 06.2022
Payments Shift Leader
Kaizen Gaming (Financial services)
03.2019 - 03.2020
Senior Payments agent
Kaizen Gaming (Financial services)
03.2018 - 03.2019
Payments agent Leader
Kaizen Gaming (Financial services)
12.2015 - 03.2018
Administration Trainee
I.K.A. (social insurance institution)
02.2015 - 10.2015
Trainee
Economic Chamber of Greece
06.2011 - 09.2011
Master of Science - Applied Economics and Finance
Athens University of Economics And Business
Bachelor of Science - Economics
University of Piraeus
- E-learning course: “Βασικές Διεργασίες Επιχειρήσεων στο ERP Σύστημα SAP” (Πανεπιστήμιο πειραιώς learning certificate)
- E-learning course: “Introduction to Accounting and Financial statements” (edx.org)
- E-learning course: “Excel: Financial Functions in Depth” (LinkedIn learning certificate)
- E-learning course: “Learning Information Governance” (LinkedIn learning certificate)
- E-learning course: “Managing Project Risk” (LinkedIn learning certificate)
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