Vitolds Bunakovs

1. Client Relationship Management:
* Build and maintain strong, long-lasting relationships with key accounts.
* Act as the main point of contact for clients and address their needs and concerns promptly.
* Ensure clients are satisfied with products or services and maintain consistent communication to foster trust and loyalty.

2. Account Growth and Sales:
* Identify opportunities to upsell or cross-sell additional services or products.
* Develop strategic account plans to grow revenue from key accounts.
* Achieve sales targets by managing the commercial aspects of the account.

3. Collaboration and Coordination:
* Work closely with internal teams, such as marketing, product development, and customer support, to ensure the clients’ needs are met.
* Liaise between the client and internal teams to facilitate a smooth workflow and service delivery.

4. Strategic Planning and Forecasting:
* Develop and implement strategic initiatives to increase account growth.
* Provide regular reports on account performance, including sales forecasts and client feedback.
* Analyze client data to anticipate their needs and trends in the market.

5. Negotiation and Conflict Resolution:
* Handle contract negotiations and renewals.
* Resolve any issues or disputes that arise between the client and the company, ensuring that relationships remain positive.

Skills and Qualifications:
* Sales and Negotiation Skills: The ability to influence and persuade clients to buy additional services/products.
* Relationship Management: Strong interpersonal skills to build trust with key clients.
* Strategic Thinking: Ability to develop long-term plans for key accounts and align them with company goals.
* Analytical Skills: Analyze sales and customer data to make informed decisions and forecasts.
* Communication Skills: Excellent verbal and written communication to engage with clients and internal stakeholders.
Education and Experience:
* Bachelor’s degree in business, marketing, or a related field.
* 3-5+ years of experience in sales or account management, ideally managing high-value clients.
* Experience in a relevant industry or product sector can be a plus.

Key Metrics:
* Client retention rate.
* Revenue growth from key accounts.
* Customer satisfaction and feedback.

• Spearheaded the development of online platforms that evolved into full-scale e-commerce projects, driving successful product sales launches.
• Led the successful launch of sales for product groups such as Nikon, Canon, and Sony photo equipment at KESKO SENUKAI DIGITAL, resulting in an 80% increase in sales and customer engagement.
• Improved website functionality and user experience, which contributed to a 70% increase in conversions.
• Optimized workflows and reduced lead times for product sales by 80%, enhancing overall operational efficiency.

• Developed and implemented a direct-to-consumer sales channel, strategically targeting end customers to maximize revenue and product turnover with minimal resources and costs.
• Led efforts to streamline operations and optimize the sales process, achieving maximum revenue and turnover within a short time frame by focusing on efficient use of available resources.
• Applied cost-effective solutions, leveraging existing infrastructure to deliver rapid growth and high returns with limited overhead.
• Successfully expanded the sales channel to include participation in government procurement processes, opening new revenue streams and enhancing the company’s market position.