Erika Yamaguchi

Customer care and technical support services via inbound call Email / or chatting. Proposed solutions to incidents involving vehicles and their tools and reported new problems to professional teams. Provided warranty-related support for defective tools. Worked with supervisor to coordinate workflow and updated daily expert teams accordingly.

Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment. Created wide variety of hot and cold drinks in average shifts. Memorized recipes for specialty coffee beverages and seasonal offerings. Monitored supply levels at counter and maintained customer areas to meet typical demands. Cleaned counters, machines, utensils, and seating areas daily.

Launched a digital gallery and subscribed more than one hundred artists in a year. Authored blog articles about artwork. Authored/curated daily posts on Twitter and Instagram, leading to 5% social conversion to the gallery's site. Established procedure for updating artist and customer data with leadership, reducing account maintenance inquiries by 30%. Responded to artist and customer inquiries via email.

Issued customer invoices. Handled customer communication via telephone and email. Translated non-technical documents from Japanese to English and the reverse. Liaison with the corporate accountant regarding expenses and annual financials. Managed director schedules.

Translated and proofread articles in English / Japanese for a lifestyle website and wrote subscriber newsletters. Researched and marketed organic french wine on crowd-funding platforms.

CAD - based design and drafting of heating-ventilation-airconditioning (HVAC), plumbing and sewage systems in public sector projects. Prepared customer invoices and requested estimates.

Analyzed market data on tofu products for which we provided consulting services. Managed mail order services for tofu products and responded to customer emails to resolve issues such as erroneous orders, delivery problems, and payment issues.

Supported dressmaking classes and seminars at Aesthetics of Costume Laboratory for graduate students. Tutored international students in their daily life and study consultation.