Yogesh Bundhoo
Grand Bois,Mauritius
Summary
Dedicated professional with expertise in stock inventory control and restaurant software utilisation, ensuring efficient operations and enhanced customer satisfaction. Skilled in meal recommendation, sales persuasion, and upselling, with a strong understanding of alcoholic beverage serving laws and food safety practices. Committed to delivering exceptional customer service through punctuality, food hygiene practices, and effective food and wine pairing.
Self-motivated individual offering excellent skills in guest relations and upselling products and services. Engaging Waiter with ability to articulate and help customers make menu choices. Excellent issue resolution and customer service skills.
Overview
2026
2026
years of professional experience
6
6
years of post-secondary education
Work history
Waiter
MSC CRUISES
, England
- Demonstrated proficiency in using Point of Sale systems for accurate billing.
- Worked collaboratively with kitchen staff for efficient service delivery.
- Assisted in food preparation, resulting in timely service delivery.
- Liaised with kitchen staff for prompt order delivery to customers.
- Maintained knowledge of menu items, leading to accurate order taking.
- Upheld health and safety standards by regularly sanitising hands and work areas.
Waiter
MSC CRUISES
, Mediterranean Sea
04.2025 - Current
- Demonstrated proficiency in using Point of Sale systems for accurate billing.
- Worked collaboratively with kitchen staff for efficient service delivery.
- Assisted in food preparation, resulting in timely service delivery.
- Upheld health and safety standards by regularly sanitising hands and work areas.
- Advised customers on wine and beverage pairings with selected food items.
Waiter
MSC CRUISES
, Greece
04.2024 - 12.2024
- Assisted in food preparation, resulting in timely service delivery.
- Worked collaboratively with kitchen staff for efficient service delivery.
- Maintained knowledge of menu items, leading to accurate order taking.
- Managed table settings for optimal dining experience.
- Enhanced customer satisfaction by promptly attending to queries and requests.
- Communicated efficiently with fellow team members, fostering a harmonious working environment.
Waiter
MSC CRUISES
, Italy
04.2023 - 11.2023
- Checked customer IDs to confirm age before selling age-restricted products.
- Helped bar staff prepare garnishes and mix cocktails during busy bar periods.
- Totalled bills for customers and accepted payment via cheque, currency and card payments.
- Stayed up to date on menu changes to accurately answer customer queries.
- Increased order value by upselling sides, drinks and desserts.
Waiter
MSC CRUISES
, Meditterranean
07.2022 - 01.2023
- Advised customers on wine and beverage pairings with selected food items.
- Totalled bills for customers and accepted payment via cheque, currency and card payments.
- Assisted kitchen staff with food prep, dishwashing and plating food.
- Increased order value by upselling sides, drinks and desserts.
- Memorised complete menu and offered guests knowledgeable suggestions.
- Polished glasses and cutlery to pristine standards.
Waiter
MSC CRUISES
06.2021 - 03.2022
- Advised customers on wine and beverage pairings with selected food items.
- Helped bar staff prepare garnishes and mix cocktails during busy bar periods.
- Totalled bills for customers and accepted payment via cheque, currency and card payments.
- Stayed up to date on menu changes to accurately answer customer queries.
- Increased order value by upselling sides, drinks and desserts.
Waiter
MSC CRUISES
, Meditrranean
02.2019 - 12.2019
- Completed side duties such as refilling condiments, contributing to organised workplace.
- Explained dish components clearly to inform customers' decisions.
- Remained calm under pressure, ensuring better performance during peak hours.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
Waiter
Tamassa Resort and Spa
, Mauritius
12.2016 - 12.2017
- Explained dish components clearly to inform customers' decisions.
- Completed side duties such as refilling condiments, contributing to organised workplace.
- Ensured cleanliness of restaurant area with regular sweeping and wiping.
- Relayed feedback from customers to management for continuous improvement.
- Helped reduce waiting times by swiftly clearing tables after use.
- Delivered excellent customer service through friendly and polite interaction.
- Worked collaboratively with kitchen staff for efficient service delivery.
- Handled payment transactions to guarantee smooth customer checkout process.
- Upheld health and safety standards by regularly sanitising hands and work areas.
- Maintained professional appearance throughout shifts, reflecting positively on establishment image.
- Demonstrated proficiency in using Point of Sale systems for accurate billing.
- Accommodated special dietary requests, enhancing customer dining experience.
- Mitigated complaints effectively by empathetically listening and offering solutions.
- Enhanced customer satisfaction by promptly attending to queries and requests.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Cleaned and set tables quickly after customers left to maximise restaurant capacity.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
Education
Certificate of Higher Education - Travel and Tourism
Curpipe College
Mauritius 02.2011 - 10.2016
Skills
- Stock inventory control
- Restaurant software utilisation
- Meal recommendation
- Sales persuasion
- Alcoholic beverage serving laws
- Upselling
- Punctuality
- Food hygiene practices
- Food and wine pairing
- Dining room setup
- Food safety understanding
- Customer service-oriented
Languages
English
Fluent
French
Fluent
Hindi
Fluent
Italian
Beginner
Timeline
Waiter
MSC CRUISES
04.2025 - Current
Waiter
MSC CRUISES
04.2024 - 12.2024
Waiter
MSC CRUISES
04.2023 - 11.2023
Waiter
MSC CRUISES
07.2022 - 01.2023
Waiter
MSC CRUISES
06.2021 - 03.2022
Waiter
MSC CRUISES
02.2019 - 12.2019
Waiter
Tamassa Resort and Spa
12.2016 - 12.2017
Certificate of Higher Education - Travel and Tourism
Curpipe College
02.2011 - 10.2016
Waiter
MSC CRUISES
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