Yuliia Strelnykova
Business Development Manager
Athens
Summary
Business Development professional with experience at KnubiSoft, a full-cycle tech solutions provider. Skilled in lead generation, outreach, and client communication. Background in digital marketing and hospitality, with strong sales and customer service skills. Open to new opportunities to leverage my communication and relationship-building strengths.
Overview
15
15
years of professional experience
10
10
years of post-secondary education
2
2
Certifications
3
3
Languages
Work History
Partnerships Development Manager
Testlum
08.2024 - Current
- Company Overview: https://testlum.com/ https://github.com/TestlumFramework
- Alongside managing my own LinkedIn, I conducted investor outreach through a C-level executive's profile.
- I identified and engaged potential investors for the Seed round through tailored outreach, initiating discussions, and supporting early negotiations.
- I coordinated investor meetings for the CEO and CTO, ensuring clear communication, and timely follow-up.
- Maintained investor engagement by sending frequent follow-ups, and sharing company updates on behalf of Testlum.
Business Development Manager
KnubiSoft LP
07.2024 - Current
- In my role, I focused on driving growth by identifying new business opportunities and nurturing client relationships. I actively monitored market trends to generate leads and develop strategic plans, ensuring alignment with company goals. My collaboration with teams enabled the crafting of compelling proposals and successful contract negotiations, contributing to significant business growth.
Guest Relations Manager
Brown Hotels Greece
07.2022 - 06.2024
- Welcomed guests with warmth, ensuring exceptional customer service by anticipating their needs.
- Managed check-ins and informed guests about hotel facilities, enhancing their overall experience.
- Successfully increased hotel ratings on Booking.com from 7.9 to 8.4, and Google from 4.0 to 4.3 within three months.
- Promoted and booked excursions, contributing to memorable stays, and increased guest satisfaction.
- Streamlined check-in processes, reducing wait times and improving overall guest satisfaction.
- Managed challenging situations with professionalism and diplomacy, maintaining positive relationships with guests even during difficult circumstances.
Project Manager
GR4UA
04.2022 - 06.2022
- Project work on helping Ukrainian refugees to find a seasonal job in Greece after russian invasion in 2022
Guest Relations Manager
Lindos Hotels Group
06.2021 - 10.2021
- Dealing with guests' complaints and conflicts, finding an appropriate solution, and reporting to Room Division Manager.
- Proceeding with check-in upon guests' arrival, giving hotel orientation, and assisting with using a hotel application Exclusivi Mobile.
- Providing hotel tours, escorting guests to their suites, informing and promoting the hotel's restaurants, and facilities, and making reservations for restaurants and spa.
- Assisting with renting cars Drive Rent a Car, arranging transfers, selling lots of excursions of partner company S-Tours.
- Writing daily reports, working with Excel and OPERA. Cooperation with the Front Desk Department, assisting Receptionists and Managers of all departments.
Concierge/Guest Relations
Katikies Resorts & Club
07.2019 - 12.2019
- I successfully enhanced guest relations and overall satisfaction at Katikies Resorts & Club through dedicated service and personalized experiences.
- Coordinated with local partners to arrange unique cruise experiences, boosting guest engagement.
- Managed front desk operations, ensuring prompt responses to inquiries and efficient booking processes.
- Developed strong relationships with guests, resulting in positive feedback and repeat visits.
Guest Relations at St Regis Doha
Marriott International
12.2016 - 04.2018
- Welcomed guests and informed them about hotel events and promotions across all venues.
- Worked with ResPak, LQA, and Forbes standards to manage restaurant info and reservations; handled guest calls and complaints.
- Supported daily operations: printed menus, managed stations, tracked shifts and hours, and placed complimentary cake orders via Adaco.
- Handled cashier duties with Micros, processed payments, and assisted with financial reports and daily closing.
- Promoted Starwood Hotels' SPG loyalty program; recognized twice as the SPG Champion of the Month.
SMM/Content Manager
Brainberry Global
07.2015 - 09.2016
- Developed and managed content calendar to meet deadlines and engagement goals.
- Created engaging English content about AR and the company’s app for blogs, videos, and social media.
- Managed freelancers on platforms like Fiverr and Upwork; coordinated with writers, translators, designers, and the PR team.
- Edited and proofread blog content for clarity and accuracy.
- Worked closely with design team to create visually appealing graphics that complemented written content.
- Sourced and edited images using Photoshop on my own as well.
Stage Coordinator and SMM
Kyiv Open Air
05.2015 - 08.2015
- SMM on a daily basis (FB, VK, Instagram): facebook.com/kyivopenair, vk.com/kyiv_open_air_2015_arka, vk.com/kyiv_open_air_2015_jazz, instagram.com/kyivopenair;
- Working on festival's locations during the events - taking pictures, communicating with the press, artists and sound producers, and many other responsibilities, personal assistance to PR Manager
SMM Copywriter
Escape
12.2013 - 02.2014
- Project work at former Escape creative agency, now Fevoriv.com
- Monitoring forums and social networks.
- Copywriting, creating content plans for Facebook, Vkontakte.
- Analyzing ER, KPI, and making reports.
- Many other responsibilities in the creative department.
SMM Copywriter
Media Retail
02.2013 - 12.2013
- Engaging with the social media audience daily through insightful content.
- Maintain clients' accounts on Facebook, and VK, launch targeting, and promotion campaigns.
- Marketing research, planning, strategy, and promotion in social networks.
- Writing reports for clients and analyzing social media activities.
- Developed and managed a social media strategy that increased engagement with the target audience.
- Selected high-quality photos and videos to complement written copy.
- Produced original, creative content for promotional advertisements and marketing materials.
Sales Assistant
Guess?
06.2010 - 09.2010
- Work & Travel USA summer student program
Education
Master of Science - Marketing Manager
European University
Kyiv, Ukraine 04.2007 - 01.2012
Psychology Consultant (metaphorical Cards)
Internationale Gesellschaft Fur Katathymes Bilderleben Und Imaginative Verfahren in Der Psychoterapie Und Psychologie
01.2016 - 01.2017
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Kyiv Lyceum of Business
01.2003 - 01.2007
Skills
- Business Development Consultancy
- Cold Outreach
- Partnership development
- Pipeline development
- Partner proposal development
- Client relationship management
Certification
Greek language - B1 level
Timeline
Partnerships Development Manager
Testlum
08.2024 - Current
Sales Development Representative
07-2024
Business Development Manager
KnubiSoft LP
07.2024 - Current
Guest Relations Manager
Brown Hotels Greece
07.2022 - 06.2024
Project Manager
GR4UA
04.2022 - 06.2022
Guest Relations Manager
Lindos Hotels Group
06.2021 - 10.2021
Greek language - B1 level
05-2021
Concierge/Guest Relations
Katikies Resorts & Club
07.2019 - 12.2019
Guest Relations at St Regis Doha
Marriott International
12.2016 - 04.2018
Psychology Consultant (metaphorical Cards)
Internationale Gesellschaft Fur Katathymes Bilderleben Und Imaginative Verfahren in Der Psychoterapie Und Psychologie
01.2016 - 01.2017
SMM/Content Manager
Brainberry Global
07.2015 - 09.2016
Stage Coordinator and SMM
Kyiv Open Air
05.2015 - 08.2015
SMM Copywriter
Escape
12.2013 - 02.2014
SMM Copywriter
Media Retail
02.2013 - 12.2013
Sales Assistant
Guess?
06.2010 - 09.2010
Master of Science - Marketing Manager
European University
04.2007 - 01.2012
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Kyiv Lyceum of Business
01.2003 - 01.2007
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