Yuliya Babenko
Project Manager/Head Of Operations/Product Manager
Athens
Summary
Have more than 12 years of experience on a leading roles with international reputable companies such as: Head of Operations Department, Global Operations Manager, Project Manager, General Director. I started my career in Swiss Inspection company where mainly I was focused on business development, project management including budgeting and customer success solutions. For the past 4 years as a Head of Operations/Project Manager of Seafair LLC (Grecce&USA) and General director of Seafair Ukraine I lead efforts in developing one of the world's most innovative SaaS and double-side marketplace aiming to disrupt the maritime industry, focusing on the European and Asian markets. In collaboration with global teams based in NYC, Berlin, Athens, Manila and Odessa. I focus on driving business growth, completion successfully projects with highest OKR results and streamlined operational heavy and multi-task processes, building on Seafair's strong foundation in the industry backed by a $7M investment from industry-leading venture capital companies, such as General Catalyst, FJ Labs, Firstminute Capital, Speedinvest, TA Ventures.
Overview
11
11
years of professional experience
Work History
Head of Operations/Project Manager, Director
Seafair
11.2020 - Current
- Managing risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
- Close collaboration in all projects with B2B and B2C teams to lead max satisfaction of customer and reach max group KPI
- Successful management of multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational targets.
- Deliver exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Negotiation of contracts with international vendors and suppliers, securing quality materials at competitive prices for efficient use of resources.
- Collaboration with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributing to overall business growth.
- Development of a strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team's ability to deliver results.
- Led cross-functional teams to achieve company goals, fostering collaboration and communication.
- Manage vendor relationships, negotiating contracts for maximum value and efficiency.
- Automation of manual processes using technology solutions, increasing accuracy and efficiency within operations.
- Manage crisis situations effectively by developing response plans in advance.
- Increase customer satisfaction by actively addressing concerns and ensuring timely resolutions.
- Handle problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Participation in writing/implementation of internal company's processes for Playbook. Adoption with team.
Business Development Manager
Company "Tide Marine"
3 2015 - 7 2015
- Develop a growth strategy focused on financial targets and customer satisfaction
- Analysis of potential market of customers
- Conduction of research to identify new maritime markets and customer needs
- Arrangement of business meetings and presentations with prospective clients
- Promotion of the company's products and services addressing and/or predicting clients' objectives
- Records of sales, revenue and invoices etc.
- Building the strategy of long-term relationships with new and existing customers
- Providence of trustworthy feedback and after-sales support
- Development of entry level staff into valuable sales holders.
Senior Operations Manager, Deputy Director
Navis Company
7 2015 - 11.2020
- Developed strong client relationships for improved customer satisfaction and repeat business.
- Assembled and mentored a team of 12 professionals across marketing, operations and sales, fostering a results-driven mindset.
- Managed budgets and resources, optimizing allocation for maximum impact on business objective
- I have been working with the projects located in Nigeria, Africa, Saudi Arabia, UAE, Angola, Qatar, Singapore, China, Europe etc
- With clients of Chemical/Product tankers, Bulk Carriers, LNG, LPG, Tugs, AHT, AHTS, PSV, MPSV, OSV, DSV, Jack-Up barges, Accommodation, Cablelaying, Pipelaying vessels, Drillships etc.) including non DP and all DP classed vessels projects
- Signing of the agreements with the employees and vendors on all levels (Internal/International)
- Organization and distribution of workload/priorities of all teammembers
- Crisis Management decisions
- Full Management coordination of Projects
- In 2017-I have been awarded with the diploma and the medal of NBR (National Business Rating) following to the achievements at the company.
Coordinator of Loading and Supervision
Swiss Inspection Company SGS Ukraine
09.2013 - 02.2015
- Integral carriage of inspection project with a Customer.
- Financial evaluation of the project with all stakeholders.
- Coordination of the loading and supervision of the vessel from the port A to port B.
- The verification of the condition and quality of the cargo for Customer including chemical analysis, sample selection, monitoring of the status of cargo on all steps of inspection and transportation.
- Supervision of the vessel prior loading, Draft Survey control.
- I had experience with Dry bulk, Chemical and Oil tankers, Gas carriers
- Issuance of the international certification for cargo based on the final inspection's results in accordance with the international GAFTA, FOSFA and ISO regulations.
- Customer success management throughout the entire transaction
- Making the best financial decision for both parties based on the quantity, type of cargo and destination country
- Inspections with discharge ports
Education
Specialist Degree - International Relations
Polytechnical University
04.2001 -
Specialist Degree - Accountant And Audit
Polytechnical University
04.2001 -
Master's Degree - Cybersecurity
Polytechnical University
04.2001 -
Skills
Project Management
Business Planning
KPI reporting
Strategic Planning
Operations Management
Stakeholder Management
Cost Reduction
QA Automation
DevOps
CRM systems
Hubspot
ClickUp
Spreadshits
Microsoft Programs
Familiar with: PHP, C, C#, Java, MatLab
Photoshop
English - Advanced (C1)
French (A2)
Greek (A1) beginner A2
Timeline
Head of Operations/Project Manager, Director
Seafair
11.2020 - Current
Coordinator of Loading and Supervision
Swiss Inspection Company SGS Ukraine
09.2013 - 02.2015
Specialist Degree - International Relations
Polytechnical University
04.2001 -
Specialist Degree - Accountant And Audit
Polytechnical University
04.2001 -
Master's Degree - Cybersecurity
Polytechnical University
04.2001 -
Business Development Manager
Company "Tide Marine"
3 2015 - 7 2015
Senior Operations Manager, Deputy Director
Navis Company
7 2015 - 11.2020
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