Zacharias Chainakis
Italian Language Teacher-Customer Support Agent
ATHENS
Summary
Passionate Teacher with experience developing and implementing diverse curriculums covering wide range of subjects. Highly skilled at motivating students through positive encouragement and reinforcement of concepts via interactive classroom instruction and observation. Successful in helping students develop strong literacy, numeracy, social and learning skills. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
21
21
years of professional experience
7
7
years of post-secondary education
Work History
Customer Care Specialist for Audible
Webhelp
04.2024 - Current
- Assisted call-in customers with questions and orders.
Customer Care Agent for Adidas
Webhelp
09.2023 - 03.2024
- Developed and implemented customer service policies and procedures to use adequate techniques and apply best practices.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Met customer call guidelines for service levels, handle time and productivity.
- Promptly responded to inquiries and requests from prospective customers.
Travel Agent Specialist for Airbnb
Webhelp
11.2021 - 08.2023
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Worked well in a team setting, providing support and guidance.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Learned and adapted quickly to new technology and software applications.
- Developed strong communication and organizational skills through working on group projects.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Managed time efficiently in order to complete all tasks within deadlines.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
- New hires implementation and mentoring.
- Earned recognition as a top performer consistently exceeding targets throughout my tenure as a specialist in the field.
- Strengthened communication skills through regular interactions with others.
Travel Agent Specialist for Booking.com
TTec
05.2019 - 09.2021
- Managed complex itinerary changes due to unforeseen circumstances without sacrificing customer satisfaction or incurring unnecessary expenses.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Promoted dedicated customer service and support by promptly resolving customer complaints.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Proved successful working within tight deadlines and a fast-paced environment.
Customer care and technical support services agent in Italian Language
Teleperformance
02.2018 - 05.2019
- Provided professional services and support in a dynamic work environment.
- Identified issues, analyzed information and provided solutions to problems.
- Learned and adapted quickly to new technology and software applications.
Private tutor in English & Italian Language
01.2003 - 01.2018
Teacher in Italian Language
ΕΥΡΩΕΠΙΛΟΓΗ - ΜΟΥΤΖΟΥΡΗ Α ΓΡΙΒΑ Χ ΟΕ
01.2009 - 01.2014
Teacher in Italian Language
59th - 6th High School of Athens
01.2011
Teacher in Italian Language
Interlingua-Καλλιθέα
01.2008 - 01.2009
Teacher in Italian Language
Apple Studies
01.2006 - 01.2007
ΛΑΕΚ-ΟΑΕΔ
01.2006 - 01.2007
- Educational courses
Teacher in Italian Language
ΑΧΟΝ
01.2005 - 01.2006
Education
Italian Language Teacher - Italian Culture And Language
School of Philosophy, Department of Italian Language And Literature, AUTh
Thessaloniki, Greece 04.1995 - 04.2000
E.U. Programme Erasmus-Socrates, Università Degli Studi Di Roma «Tor Vergata»
Rome,Italy 01.2000 - 04.2000
Communication Sciences University of Siena Italy
Siena Italy 01.1994 - 04.1995
Skills
HTML
M Office literacy
Feedback implementation
Adaptability
Professionalism
Team Collaboration
Analytical Thinking
Interpersonal and Social Skills
Teamwork and Collaboration
Assessment Strategies
Critical Thinking
Birth Year
1975
Timeline
Customer Care Specialist for Audible
Webhelp
04.2024 - Current
Customer Care Agent for Adidas
Webhelp
09.2023 - 03.2024
Travel Agent Specialist for Airbnb
Webhelp
11.2021 - 08.2023
Travel Agent Specialist for Booking.com
TTec
05.2019 - 09.2021
Customer care and technical support services agent in Italian Language
Teleperformance
02.2018 - 05.2019
Teacher in Italian Language
59th - 6th High School of Athens
01.2011
Teacher in Italian Language
ΕΥΡΩΕΠΙΛΟΓΗ - ΜΟΥΤΖΟΥΡΗ Α ΓΡΙΒΑ Χ ΟΕ
01.2009 - 01.2014
Teacher in Italian Language
Interlingua-Καλλιθέα
01.2008 - 01.2009
Teacher in Italian Language
Apple Studies
01.2006 - 01.2007
ΛΑΕΚ-ΟΑΕΔ
01.2006 - 01.2007
Teacher in Italian Language
ΑΧΟΝ
01.2005 - 01.2006
Private tutor in English & Italian Language
01.2003 - 01.2018
E.U. Programme Erasmus-Socrates, Università Degli Studi Di Roma «Tor Vergata»
01.2000 - 04.2000
Italian Language Teacher - Italian Culture And Language
School of Philosophy, Department of Italian Language And Literature, AUTh
04.1995 - 04.2000
Communication Sciences University of Siena Italy
01.1994 - 04.1995