Zacharoula Aggelopoulou
Office & Facilities Manager
Nea Smyrni
Summary
Diligent Office & Facilities Manager with a strong background in managing facilities, office operations, and HR procedures. Successfully oversees maintenance, vendor contracts, and safety compliance while guiding teams and managing complex projects to achieve strategic objectives. Skilled in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals.
Overview
19
19
years of professional experience
8
8
years of post-secondary education
8
8
Certifications
2
2
Languages
Work History
Office & Facilities Manager (Hybrid)
NBG PAY A.E
03.2023 - Current
- Created and implemented operational policies, procedures and emergency response processes to keep facilities running smoothly.
- Organized office layouts and improved facilities efficiency by implementing preventive and reactive maintenance plans (soft and hard services, equipment repairs and replacements)
- Developed and implemented Health & Safety protocols in cooperation with HR and organized safety trainings to educate company staff.
- Enhanced building security with the effective Physical Security Management and troubleshooting ( access system, surveillance cameras and alarm system).
- Supervised and managed facilities staff (cleaning, security, technicians, catering).
- Reviewed and recommended products, suppliers & services and managed contract relations & price negotiations.
- Created and managed facilities budget ensuring cost-efficiency.
HR Administrative Assistant
Orange Business Communications
01.2022 - 01.2023
- Maintained and updated HR policies and procedures and managed relevant ERP databases (PIMS for mobile costs, vacation records, leave requests).
- Improved employee satisfaction with benefits administration (ticket restaurant cards, Health Insurance contract, company mobile phones, leased cars) and with the onboarding process management.
- Provided administrative support to Chairman and CFO as well as to the Finance Department (billing and invoicing process, personnel payroll, database updating, customer communication).
- Managed ERP database (E-Purchase) related to company procurement.
Executive Administrative Assistant
Green Olive Films
05.2020 - 02.2022
- Managed CEO calendars, scheduling meetings and appointments.
- Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.
- Managed Facilities Operations (maintenance, cleanliness) and Health & Safety procedures.
- Managed inventory levels for office supplies, reducing waste while guaranteeing availability when needed.
- Handled mail and both incoming and outgoing correspondence as well as call centre.
Facilities & Events Coordinator
Onassis Stegi
01.2016 - 01.2019
- Created and implemented operational policies, processes and procedures to keep facilities running smoothly.
- Improved employee satisfaction with workplace conditions through proactive communication and prompt issue resolution.
- Organized and managed essential functions of high-profile events.
- Trained and supervised F.O.H personnel in order to accommodate all the events hosted in our venues.
- Organized spaces, materials and catering support for internal and client-focused meetings.
Facilities Assistant
Onassis Stegi
01.2013 - 01.2016
- Implemented health and safety inspections (fire safety measures, accessibility for people with disabilities, crowd management protocols, and compliance with local regulations).
- Collaborated with cross-functional teams to optimize space utilization and customer satisfaction.
- Conducted regular facility inspections to identify repair needs or improvements.
- Managed and scheduled employees shifts according to the theatre and events ordino.
Receptionist
Onassis Stegi
01.2011 - 01.2013
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Assisted in managing Facilities and Security protocols.
- Resolved efficiently customers complaints.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Promoter
Advertising Agencies (Μc Victor&Hamilton, Ambassador, Apopsis, Radical, Adn Pro)
12.2005 - 07.2011
- Increased event attendance by effectively promoting and marketing events and products.
- Increased sales by effectively communicating product benefits.
- Managed promotional booth setup, created reports and recorded transactions & stock levels.
Education
Bachelor - Social Work
Technological Educational Institute of Athens
Athens 01.2005 - 01.2013
Skills
MS Office (Word, Powerpoint, Excel)
SAP System (E-Purchase, PIMS, Ariba)
Driving license
Asset management
Budgeting and financial management
HR policies and procedures
Leadership skills
Analytical thinking
Multitasking skills
Problem-solving abilities
Certification
Field practice as a juvenile supervisor in the department of Juvenile Justice and Delinquency Prevention of Greece
Personal Information
Date of Birth: 07/12/85
Timeline
Office & Facilities Manager (Hybrid)
NBG PAY A.E
03.2023 - Current
HR Administrative Assistant
Orange Business Communications
01.2022 - 01.2023
Executive Administrative Assistant
Green Olive Films
05.2020 - 02.2022
Facilities & Events Coordinator
Onassis Stegi
01.2016 - 01.2019
Facilities Assistant
Onassis Stegi
01.2013 - 01.2016
Receptionist
Onassis Stegi
01.2011 - 01.2013
Promoter
Advertising Agencies (Μc Victor&Hamilton, Ambassador, Apopsis, Radical, Adn Pro)
12.2005 - 07.2011
Bachelor - Social Work
Technological Educational Institute of Athens
01.2005 - 01.2013
Field practice as a juvenile supervisor in the department of Juvenile Justice and Delinquency Prevention of Greece
Field practice as a social worker in the University of Mental Health Research Institute
Field practice in Greek Council for Refugees as a social worker
Certified seminar participation in the conference of Social Workers Association entitled «From the Maternity Hospital… to Welfare Care»
Certified seminar participation in the conference entitled «Child Abuse- Neglect: In Search of Scientific Knowledge. The Shock of Reality
Certified seminar participation in the conference entitled « Action report of the General Council of National Confederation for Disabled People for the 3year period 2006-2008»
Certified participation in the first aid seminar organized by the National Emergency Aid Centre (EKAB) of Greece
Certified seminar participation entitled «Basic Security & Emergency Readiness» organized by «The Hierophant S.E.G» company which specialises in emergency management and V.I.P close protection
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