Zoe Lessi
Cluster Sales & Events Executive
Athens - Santorini,I
Summary
Passionate communicator shaped by life on a tourist-centric island. Proven track record in tourism, embracing challenges for personal and professional growth. Specialized in pivotal hotel roles, driven by innovation and excellence. Thrives outside comfort zones, constantly seeking new opportunities for advancement and impact.
Overview
22
22
years of professional experience
1
1
Certification
4
4
Languages
Work History
Cluster Sales & Events Executive
Andronis Hotels
11.2022 - Current
- Receive group and events inquiries
- Discuss with revenue department to determine suitable offers based on seasonality
- Create customized offers for clients
- Reach out to clients to present offers
- Follow up with clients to answer questions and address concerns
- Negotiate terms and agreements with clients
- Create contracts outlining terms and conditions
- Follow up with clients for payment processing
- Manage the booking process from confirmation to arrival
- Cross-sell additional services such as food and beverage (F&B), spa, etc.
- Provide pre and post-night offers to clients
- Update contracts as needed
- Maintain communication with vendors and relevant departments within and outside the group
- Conduct pre-meetings with clients before arrival to finalize details
- Coordinate with relevant departments to ensure smooth logistics during the visit
- Organize and attend site inspections with clients to showcase facilities and amenities
- Attend site inspections for selling properties and assist clients in assessing property suitability
- Send pre-arrival documents to relevant departments to prepare for client arrival
- Provide daily follow-up and support during client visits
- Ensure all logistics are in order before client departure
- Organize yearly gatherings/visits with local DMCs agencies to strengthen partnerships and explore new opportunities
Cluster Chief Concierge
Andronis Group
09.2021 - 10.2022
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed and implemented guest service policies and procedures to drive loyalty and referrals.
- Assisted in budget planning and resource allocation, optimizing financial performance without sacrificing service levels.
- Contacted previous guests and potential visitors via email with information on events and hotel to build clientele base.
- Conducted regular staff meetings to review performance metrics and identify areas for improvement or recognition of excellence.
- Responsible for the pre-arrival concierge services for all properties within the Andronis Group
- Oversight of setting arrival/departure schedules and daily transportation programs for all properties
- Issuing contracts with external venues for events and activities
- Managing restaurant reservations for all on-site restaurants
- Calculating commissions and earnings from external partnerships at the end of each period
Front Office Manager
OMMA Santorini ( Nobu Santorini )
05.2021 - 08.2021
Accommodation Chief in Charge
Nammos Dubai
11.2020 - 04.2021
General Manager
Exclusive Plan Suites
03.2020 - 10.2020
Reservations Restaurant Agent|
Nammos Dubai - UAE
11.2019 - 02.2020
Reservations Executive
GRECOTEL CORFU IMPERIAL
04.2019 - 10.2019
Front Office Agent
Mayor Monastery
04.2018 - 10.2018
Mystery Shopper
Dust & Cream, Cream Team
01.2017 - 06.2017
Ground Airport Attendant
Swissport - Sky Serv
04.2014 - 02.2015
Luxury Retail Shift Supervisor
Dufry, Helenic Duty Free Shops
11.2006 - 02.2014
Front Office Agent
Three Stars Hotel
03.2002 - 11.2006
Education
Associate of Applied Science - Hospitality Administration And Management
University Of West Attica
Athens 04.2001 -
Skills
Audio-Visual Management
Flexibility & Adaptability
Reliability
Empathy, Complaint Handling – Ability to solve problems
Confidence, Self Motivated
Multitasking - Patient
Crisis Management
Certification
Word & Excel Proficiency
Kick boxing, Reading
Engages in kickboxing for physical fitness and stress relief, and enjoys diving into a variety of reading materials for personal enrichment
Timeline
Cluster Sales & Events Executive
Andronis Hotels
11.2022 - Current
Cluster Chief Concierge
Andronis Group
09.2021 - 10.2022
Front Office Manager
OMMA Santorini ( Nobu Santorini )
05.2021 - 08.2021
Accommodation Chief in Charge
Nammos Dubai
11.2020 - 04.2021
General Manager
Exclusive Plan Suites
03.2020 - 10.2020
Reservations Restaurant Agent|
Nammos Dubai - UAE
11.2019 - 02.2020
Reservations Executive
GRECOTEL CORFU IMPERIAL
04.2019 - 10.2019
Front Office Agent
Mayor Monastery
04.2018 - 10.2018
Mystery Shopper
Dust & Cream, Cream Team
01.2017 - 06.2017
Ground Airport Attendant
Swissport - Sky Serv
04.2014 - 02.2015
Luxury Retail Shift Supervisor
Dufry, Helenic Duty Free Shops
11.2006 - 02.2014
Front Office Agent
Three Stars Hotel
03.2002 - 11.2006
Associate of Applied Science - Hospitality Administration And Management
University Of West Attica
04.2001 -