Zsuzsanna Timar

-Providing assistance regarding H&M products portfolio, client orders, shipping, payments, returns, refunds and loyalty scheme via phone and email for the Hungarian market

- Taking ownership of customer complaints, solving them at first point of contact and escalate when required

- Actively remaining updated on marketing campaigns, sales activities and strategies, as well as recognizing and leveraging sales opportunities to maximize selling potential

- Dealing with customer data ethically and in accordance with General Data Protection Regulation; GDPR and compliance trained

- financial fraud prevention, customer service standards, diversity and non-discrimination

Back office Agent

- Resolving firs lines problems, the issues/cases created via customer service, these incidents are reported to different department (Accounting, H&M's Warehouse, Carrier etc.)

- Keeping contact with H&M's departments in e-mail, and daily updating on the already created incidents, also keeping customers informed

Social Media Coordinator

- Managing social media: online chat, replying to customers comments/ direct messages (on Facebook and Instagram)

- Reviewing and correcting product descriptions on the website

- Monitoring of customer feedback and opinion about the products on the website

- Forwarding of customer evaluations, observations on the collections presented on the website

-Managing the bar, made inventory and stock, received and carried out the necessary purchases for the cafe shop part

-Responsibilities for serving drinks, snacks and orienting player customers to use different type of slot machine, sport games and bets

-Also managing the accounts of the online gaming machines, adjusting the differences in receipts and payments

-Record large cash and credit transactions in the casino when required by federal or local laws, and complete the appropriate paperwork

-Refer customers who are displaying troubling signs of compulsive gambling to resources that offer help for gambling addicts

-Taking children to school and bringing them back

-Cooking meals, snacks and refreshments for the children

-Organizing games for the children and playing with them

-Washing and laundry duties, including ironing the children’s clothes

-Helping the children complete their homework assignments

-Taking children to the library, park, swimming and shopping