Alexandra Iordache
Kokkino Chorio Vamos,Crete
Overview
16
16
years of professional experience
2014
2014
years of post-secondary education
Work History
Restaurant Manager
Brown Hotels Akron Seascape Resort
Corfu, Greece
04.2022 - 10.2025
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service;
- Correctly calculated inventory and ordered appropriate supplies;
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant;
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels;
- Trained, and supervised staff;
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Verified prepared food met standards for quality and quantity before serving to customers.
Foto Advisor/Hotel Responsible
PCH Corfu
Corfu, Greece
04.2018 - 11.2021
- Interacting with thousands of international guests and providing excellent services and positive reviews via TripAdvisor for the hotel;
- Executed daily reports of weekly goals and developed action plans to accomplish and exceed the weekly/ monthly target;
- Organised daily bookings, special demands and providing customer support information regarding the photosession;
- Organised the photosessions, around 1 hour per session, 12 sessions per day;
- Executed sales sessions, assisting in all the process;
- Coached new team members by hands on training and role playing.
- Activity based in Greece, Spain and Malta in collaboration with all inclusive 4/5 star hotels.
Cashier/Sales Representative
Inditex Group
Constanta , Romania
01.2011 - 10.2015
- Executed POS system operation, inventory control, processed packing and invoices, ordered operational supplies, visual merchandising;
- Performed strategic up-selling and cross-selling based on customers tastes and interest;
- Up to date knowledge and information about all the products providing accurate details;
- Trained new employees in customer service and paperwork protocols.
Customer Relation Clerk
City Park Mall Management
Constanta , Romania
06.2009 - 12.2010
- Prepared routine reports, claims, bills and orders;
- Organised promotional activities in the mall, which increased the sales by 10%;
- Collected and recorded data from customers, staff and public;
- Answered questions for customers about products and services;
- Managed customer complaints and rectified issues to complete satisfaction;
- Filed and maintained proper electronic records.
Education
Bachelor of Science - Navigation On Maritime And River Transport.
UMC
Constanta , Romania 10.2012 - 06.2016
Bachelor of Science - Finance and Banking
University Andrei Saguna
Constanta, RomaniaSkills
- Negotiation
- Adaptability
- Conflict resolution
- Reliable and trustworthy
- Planning
- Multitasking
- Communication
- Commercial awareness
Languages
English
Advanced
C1
Greek
Elementary
A2
Timeline
Restaurant Manager
Brown Hotels Akron Seascape Resort
04.2022 - 10.2025
Foto Advisor/Hotel Responsible
PCH Corfu
04.2018 - 11.2021
Bachelor of Science - Navigation On Maritime And River Transport.
UMC
10.2012 - 06.2016
Cashier/Sales Representative
Inditex Group
01.2011 - 10.2015
Customer Relation Clerk
City Park Mall Management
06.2009 - 12.2010
Bachelor of Science - Finance and Banking
University Andrei Saguna