Diana Matchenko
Receptionist / Waitress / German And English Teacher
Kamianske
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management, and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Attentive Waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times.
Professional Teacher focused on maximizing student learning potential through diverse instructional strategies and classroom management techniques. Skilled lecturer, discussion facilitator and hands-on leader focused on student success. Excels at meeting and exceeding district standards.
Overview
6
6
years of professional experience
5
5
Certifications
Work History
Front Desk Receptionist
Ydor Boutique Hotel & Spa
5 2024 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Restaurant Hostess
Kivotos Luxury Hotel & Villas
2024.03 - 2024.05
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Checked in with servers to confirm preparedness before seating customers.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
English Teacher
AntiSchool
2024.01 - 2024.03
- Developed innovative lesson plans to engage students in English language learning.
- Prepared and implemented lesson plans covering required course topics.
- Promoted a positive learning environment by modeling respect, empathy, and active listening skills during all interactions with students.
Waitress
Almyra Hotel
2023.03 - 2023.11
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Waitress
Almyra Hotel
2022.04 - 2022.11
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
Instagram Sales Manager
Cher'17
2021.12 - 2022.02
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
SMM Specialist
LiveMe
2021.06 - 2021.11
- Optimized content performance through regular analysis of key metrics and data-driven adjustments.
- Educated colleagues on best practices for social media marketing, enhancing overall team capabilities.
- Attracted new followers with creative contests, giveaways, and collaborations with popular influencers.
- Increased brand awareness by creating and implementing targeted social media campaigns.
English Translator
InText
2019.01 - 2021.03
- Edited and proofread text to accurately reflect English language.
- Translated legal and research materials from Ukrainian to English.
- Collaborated with a team of translators to complete large-scale projects on schedule.
- Enhanced client satisfaction by delivering high-quality translations within tight deadlines.
Education
BBA - English And German Philology
University of Customs And Finance
Dnipro, Ukraine 2001.04 -
Skills
Customer Service
Front Office Management
Guest Relations
Complex Problem-Solving
Cash Handling
Dining area maintenance
Order Taking
Menu Recommendations
Teamwork orientation
Product Knowledge
Active Learning
Certification
English Level: B2
Temporary location
Greece
Personal Information
- Age: 20
- Date of Birth: 02/18/04
Languages
English
Advanced
C1
Russian
Proficient
C2
Ukrainian
Proficient
C2
Polish
Elementary
A2
Greek (Basic)
Elementary
A2
German
Beginner
A1
Timeline
Restaurant Hostess
Kivotos Luxury Hotel & Villas
2024.03 - 2024.05
English Teacher
AntiSchool
2024.01 - 2024.03
Waitress
Almyra Hotel
2023.03 - 2023.11
Waitress
Almyra Hotel
2022.04 - 2022.11
Instagram Sales Manager
Cher'17
2021.12 - 2022.02
SMM Specialist
LiveMe
2021.06 - 2021.11
English Translator
InText
2019.01 - 2021.03
BBA - English And German Philology
University of Customs And Finance
2001.04 -
Front Desk Receptionist
Ydor Boutique Hotel & Spa
5 2024 - Current
English Level: B2
Blue Pulse: Basic life support with automatic external defibrillator (AED)
Blue Pulse: First aid at work
Blue Pulse: Emergencies aid at work
Blue Pulse: Pool lifeguard
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