Maria Lyratzi
Thessaloniki
Summary
Dedicated, with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
3
3
years of professional experience
1
1
Certificate
Work History
Front Office Receptionist
Ikos Resorts
Corfu
2023.04 - Current
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Trained staff to provide excellent customer service, apply best practices and comply with procedures.
- Resolved service-related problems and documented actions in system.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
Cash Register Operator
Coffee Berry
Thessaloniki
2022.11 - 2023.04
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Front Office Receptionist
Ikos Resorts
Corfu
2022.09 - 2022.11
- Introduced customers to resort amenities with pleasant and helpful demeanor.
- Managed lost and found items to assist guests with retrieving belongings.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
Front Office Receptionist
The Caravan B&B
Thessaloniki
2022.03 - 2022.09
- Oversaw and organized calendar to schedule reservations and monitor cancellations.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
Sales Assistant
Tommy Hilfiger
Thessaloniki
2021.11 - 2022.03
- Fielded customer questions to share information about products, availability, and pricing.
- Increased sales by offering advice on purchases and promoting additional products.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Head waitress
Ikos Resorts
Corfu
2021.06 - 2021.11
- Supervised server staff and simultaneously served personal section of tables.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Supervised server staff and simultaneously served personal section of tables
Cash Register Operator
Prassas Grill
Thessaloniki
2021.02 - 2021.05
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Addressed customer needs and made product recommendations to increase sales.
- Built relationships with customers to encourage repeat business.
Education
Bachelor of Science - Physics
International Hellenic University (IHU)
GreeceDiploma - Management And Economics in The Tourism Sector
Vocational Education And Training Institute of Thessaloniki
Greece08.2022
Skills
- Front Desk Management
- Customer Satisfaction
- Customer Service
- Room Billing
- Cooperative and Polite
- Coordinating Reservations
- Administrative support
- Problem-solving
Languages
Greek
Native language
English
Proficient
C2
German
Beginner
A1
Certification
- "Organization and planning of teaching to adults and minor learners" License - 10/2022
- "Legal Framework in the Tourism sector", Easy Education - 05/2022
- "Build Your Skills In Customer Service", LinkedIn - 02/2021
- "Introduction to EU project", ProWebSEE Youth - 10/2020
- "The art and science of digital marketing" Training - 10/2018
Timeline
Front Office Receptionist
Ikos Resorts
2023.04 - Current
Cash Register Operator
Coffee Berry
2022.11 - 2023.04
Front Office Receptionist
Ikos Resorts
2022.09 - 2022.11
Front Office Receptionist
The Caravan B&B
2022.03 - 2022.09
Sales Assistant
Tommy Hilfiger
2021.11 - 2022.03
Head waitress
Ikos Resorts
2021.06 - 2021.11
Cash Register Operator
Prassas Grill
2021.02 - 2021.05
Bachelor of Science - Physics
International Hellenic University (IHU)
Diploma - Management And Economics in The Tourism Sector
Vocational Education And Training Institute of Thessaloniki
- "Organization and planning of teaching to adults and minor learners" License - 10/2022
- "Legal Framework in the Tourism sector", Easy Education - 05/2022
- "Build Your Skills In Customer Service", LinkedIn - 02/2021
- "Introduction to EU project", ProWebSEE Youth - 10/2020
- "The art and science of digital marketing" Training - 10/2018
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