Marianna Pliakostamou
Front Office Receptionist
Agios Dimitrios
Summary
Enthusiastic International Relations graduate eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Dedicated Customer Care professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Research assistant – intern
HELISS (Hellenic Institute for Strategic Studies)
Athens
05.2022 - 07.2022
- Researched and analyzed “European strategic compass” and other matters in the field of European security & defense.
- Presented my Research Paper "The Strategic Compass and the position of USA" at the War Museum of Athens.
- Attended external activities and educational lectures from nationally recognized professionals from the military, energy, business and UN field.
Research assistant – intern
Hellenic Republic Ministry of National Defense
Athens
07.2022 - 10.2022
- Monitored and reported in depth the war between Russia and Ukraine in level of communications, tactics and strategy.
- Enhanced data integrity by applying meticulous attention to detail when reviewing and analyzing data maintenance processes.
Front Desk receptionist
Smaragdi Hotel 4*
Santorini
05.2021 - 10.2021
- Processed guest arrivals and departures, including all necessary payments (room deposits, fees and payments)
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Selling additional upgraded services and hotel products to meet corporate goals.
Customer service and sales associate
Vodafone
Athens
03.2019 - 05.2021
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints. (able to meet all customer service requirements with French speakers)
Education
BSc - International, European and Area Studies, International Relations
Panteion University of Social & Political Sciences
Athens, Greece 10.2017 - 09.2022
Skills
Excellent computer knowledge, ECDL certificationundefined
Accomplishments
- Seminar: “War Theory” - October– November 2021,IDIS (Institute of International Relations)
- Conference: “Hybrid warfare in the Eastern Mediterranean: the challenge for Greece and the EU” - 28th of May 2020, New York College
- Seminar: “2020, the valuation of a historic year" - December 2020, Student Association For International Affairs
- Seminar: “International Relations and strategy in the 21st century” - November 2019, Student Association For International Affairs
Volunteering
- French Interpreter at "Medicines du Monde"
Translate documents French/ English and visa versa as directed by expatriate staff or clinical supervisor
Translate discussions/meetings as requested by expatriate staff and by other MdM staff as required
- Researcher at "Mercury Negotiation Academy"
Collect information and produce of research material directly or indirectly related to the subject of the negotiations.
- Columnist at "Pecunia et Bellum"
Analyze issues of international politics and history in the English and French language
Responsible for the French glossary
- International Relations and Foreign Policy Researcher at "Student Association For International Affairs"
Analyzed issues of International Relations and strategy.
Participated in the Falklands War tribute, analyzed the conflict on a tactical level, and presented the theater of operations
- Columnist at "Offline Post"
Analyzed issues of international current affairs (reported events and provided real-time information & joined the US election commentary team)
Timeline
Research assistant – intern
Hellenic Republic Ministry of National Defense
07.2022 - 10.2022
Research assistant – intern
HELISS (Hellenic Institute for Strategic Studies)
05.2022 - 07.2022
Front Desk receptionist
Smaragdi Hotel 4*
05.2021 - 10.2021
Customer service and sales associate
Vodafone
03.2019 - 05.2021
BSc - International, European and Area Studies, International Relations
Panteion University of Social & Political Sciences
10.2017 - 09.2022
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