Nancy Dova
Athens
Summary
With a strong background in banking operations, my expertise lies specifically in regulatory reporting and invoice processing. I have a deep commitment to integrity and accountability, enabling me to provide diverse insights and a steadfast approach to complex regulatory demands. Currently, responsible for managing a wide range of operations, including records management, sanctions screening and client asset reconciliations.
Overview
13
13
years of professional experience
Work History
Records Management Officer
Citibank Europe plc
04.2023 - Current
- Managing file archival and information retrievals
- Periodic reviews and updates of electronic and physical records platforms
Travel Coordinator
Citibank Europe plc
05.2022 - Current
- Making travel arrangements for senior managers
- Preparation and submission of expense reports in Concur
- Maintained thorough and accurate records of transactions.
Operations Specialist
Citibank Europe Plc
02.2020 - Current
- Initiating payments towards clients and public authorities
- Account statements production on a quarterly basis
- Client Assets reconciliations
- Annual review and update of departmental processes
- Working with technical staff to recommend software adjustments and resolve design flaws
- Application tests to maintain system functionality
- Training of new staff
Sanctions match verification process – Level 2 Investigator
Citibank Europe plc
06.2018 - Current
- Performing investigations for sanctions lists received by the Greek FIU
- Sanctions screenings of the consumer portfolio on a biweekly basis
Invoicing Specialist
Citibank Europe plc
01.2017 - Current
- Processing and coding of departmental invoices and credit memos
- Vendor onboarding
- Submission of purchase orders in p2p
- Preparation of monthly & year end accruals
- Liaising with Accounts Payable department and vendors to ensure the settlement of invoices in a timely manner and resolve discrepancies or other issues
Customer Service Representative
Citibank Europe plc
01.2016 - Current
- Handling clients requests and complaints
- Liaising with Legal and Compliance departments for complaints, litigations and other legal related requests
- First point of contact for the Greek branch in order to escalate matters to the appropriate department
Regulatory Reporting Specialist
Citibank Europe plc
01.2015 - Current
- Preparation and submission of various regulatory reports to governmental agencies
- Collaboration with internal departments to gather data and information for reporting purposes
- Assisted in the implementation of new regulatory reporting requirements and procedures
KYC Analyst
Citibank Europe plc
02.2014 - 08.2014
- Communication with customers for KYC information
- Collection, validation and mapping of KYC documents
- System update with the missing/renewed information based on the submitted documentation
- Archiving of documents
Accounts Payable Intern
Citibank Europe plc
07.2013 - 11.2013
- Review and processing of invoices and expense reports
Administrative Assistant Intern
Administration & Management Office of Environmental Awareness Park Antonis Tritsis
07.2011 - 10.2011
- Website management
- First point of contact for citizens to record their requests and complaints
- Participating in meetings with tenants of the park’s spaces
- Ordering office equipment
- Supporting the applicants of the EU environmental program LIFE+, collection and submission of proposals
Education
Bachelor of Science - Economics
Athens University of Economics
Athens, Greece01.2013
Skills
- Time management
- Multitasking
- Communication
- Problem solving
- Teamwork
- Positive attitude
- Work under pressure
- Attention to detail
- Proactive
- Self motivated
- Flexible mindset
Languages
Greek
Native language
English
Proficient
C2
Dutch
Beginner
A1
Timeline
Records Management Officer
Citibank Europe plc
04.2023 - Current
Travel Coordinator
Citibank Europe plc
05.2022 - Current
Operations Specialist
Citibank Europe Plc
02.2020 - Current
Sanctions match verification process – Level 2 Investigator
Citibank Europe plc
06.2018 - Current
Invoicing Specialist
Citibank Europe plc
01.2017 - Current
Customer Service Representative
Citibank Europe plc
01.2016 - Current
Regulatory Reporting Specialist
Citibank Europe plc
01.2015 - Current
KYC Analyst
Citibank Europe plc
02.2014 - 08.2014
Accounts Payable Intern
Citibank Europe plc
07.2013 - 11.2013
Administrative Assistant Intern
Administration & Management Office of Environmental Awareness Park Antonis Tritsis
07.2011 - 10.2011
Bachelor of Science - Economics
Athens University of Economics
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