Pavlos Kanellis
Operations Training Team Leader
Athens
Summary
Effectively multitasks while driving new development initiatives. Fosters a dynamic and positive workplace culture aligned with the organization values. Trains new hires and mentors trainers to support overall team success and achieve strategic objectives.
Overview
10
10
years of professional experience
2
2
years of post-secondary education
2
2
Certifications
Work History
Operations Training Team Leader
Kaizen Gaming
12.2018 - Current
- Training internal & external newcomers (on soft and technical skills)
- Creating training material manuals
- Creating e learnings for training purposes on Udemy
- Coaching trainers to improve their training skills
- Planning weekly onboarding plans and trainer's occupancy
- Producing trainer's performance reports and take developmental action points
- Liaising with cross-departmental and external stakeholders (project and regular base)
- Intermediating internal needs and strategy with vendor's requirements
Senior customer support agent
Kaizen Gaming
09.2015 - 12.2018
- Having daily problem-solving Or assistance interactions with customers
- Onboarding new team members
KYC agent
Kaizen Gaming
05.2015 - 09.2015
- Reviewing documentation for customers of Greece & Cyprus market
- Analysing new customer processes and policies
- Reviewing withdrawals
- Handling transaction Monitoring Tools
- Risk-based approach methodology
Education
Network & Mobile Systems -
IEK Delta
09.2009 - 02.2011
Computer Science - undefined
IST University
09.2008 - 06.2009
Skills
- Systems Analysis (Working on teams LMS, Scorebuddy)
- Cross-departmental collaboration
- Business Process Evaluation
- Data-driven Reporting based on development
- KPI Monitoring & Optimization
- Stakeholder management to ensure training initiatives meet organizational goals
Certification
English Degree - BULATS Advanced level
Timeline
Operations Training Team Leader
Kaizen Gaming
12.2018 - Current
Senior customer support agent
Kaizen Gaming
09.2015 - 12.2018
KYC agent
Kaizen Gaming
05.2015 - 09.2015
Network & Mobile Systems -
IEK Delta
09.2009 - 02.2011
Computer Science - undefined
IST University
09.2008 - 06.2009
Similar Profiles
Murilo Pinheiro CancianoMurilo Pinheiro Canciano
CS BackOffice Supervisor (Brazil & Spanish LATAM) at Kaizen GamingCS BackOffice Supervisor (Brazil & Spanish LATAM) at Kaizen Gaming
Theodoros VlamisTheodoros Vlamis
Software Engineer in Test at Kaizen GamingSoftware Engineer in Test at Kaizen Gaming
Dimitra TzorouDimitra Tzorou
Affiliate Operations Executive at Kaizen GamingAffiliate Operations Executive at Kaizen Gaming
Alexandros DakanalisAlexandros Dakanalis
Spa Therapist at Domes of CorfuSpa Therapist at Domes of Corfu
Grigorios TsampalisGrigorios Tsampalis
Team Leader CRM /Mobile Expert at Entersoft SATeam Leader CRM /Mobile Expert at Entersoft SA