ASTERIX
Penelope Dimitriadi
Booking Executive
Athens
Summary
Results-driven and detail-oriented professional with a comprehensive background in the travel and tourism industry. Over 15 years of hands-on expertise as a Booking Agent and Airline Supervisor, showcasing proficiency in process optimization, administration, and operations coordination.
Overview
15
15
years of professional experience
13
13
years of post-secondary education
10
10
Certifications
3
3
Languages
Work History
Operations Booking Executive Greece & Cyprus
TUI Musement
03.2015 - Current
- Facilitate the efficient handling and processing of Tour Operators' requests for incoming tourism, particularly specialized to flexible independent travelers
- Successfully administer bookings for accommodation, transportation, excursions, and boat/air tickets with operational effectiveness
- Collaborate with local suppliers and liaise with collaborators across various destinations in Greece in order to resolve issues raised such as on the spot operational emergencies, investigate customer poor reviews, process client complaints, and negotiate reimbursements
- Proficiently analyzing expenses related to bookings, managing to effectively reduce overall costs resulting to margin increase and manage to provide accurate reports by maintaining all these data correct and up to date to our software base
Airline Representative
TUI Hellas - Chapter Airline Services
03.2009 - 03.2015
- Provided supervision and operations coordination for the entire Greek network on behalf of airline clients.
- Cooperated for administrational purposes with different stakeholders, Greek airports, Hellenic Civil Aviation Authorities, and Greek slot coordinators
- Managed to expertize in aviation legislation, secure competitive flight schedules, settle customs duties, passenger taxes and landing fees on behalf of airline clients with minimum fines raised by authorities
- Compiled weekly statistics and prepared reports for carriers regarding the on-time performance to turnarounds and on customer feedbacks from CSQs
- Supervised the handling companies and ensured all suppliers are aligned with the performance standards required by each airline.
- Successfully coordinated everyday operational issues, such as delays, flight diversions, and emergency landings, while maintaining customer welfares on budget.
Education
Tourism And Travel Management - Leadership And Management Diploma
Harvard
05.2014 - 05.2015
International Travel And Tourism - Foundation Diploma
IATA
10.2014 - 05.2015
E-Tourism, Tourism Internet Trading - Vocational Training
National Kapodistrian University of Athens
01.2014 - 05.2014
The Greek economy and the labor market 2013-2020 - Vocational Training Centre
National Kapodistrian University of Athens
01.2014 - 05.2014
Business Administration in Tourism - Bachelor of Science
Technological Educational Institute of Patras
01.2005 - 04.2012
High School Diploma -
3rd Lyceum of Ilion, Athens
01.2002 - 04.2005
Skills
Teamwork spirit with high organizational skills
undefinedSoftware
MS Office
Conferences
2014-03
Sustainable management of tourist enterprises
Incentives and proposals for development and competitiveness of tourism business
Certification
Safety in Workplace
Various
Holder of a valid driving license (Class B) and within Airport rampside (A)
Participated as a volunteer in Athens Special Olympics 2011, ActionAid, Greenpeace and Floga
Recommendation Letters
available upon request
Personal Information
- Date of Birth: 05/10/1987
- Marital Status: married with two children
Timeline
Safety in Workplace
01-2024
Integrity & Compliance
01-2024
Human Rights and German Supply Chain Act
01-2024
Data Privacy & Security
01-2024
Operations Booking Executive Greece & Cyprus
TUI Musement
03.2015 - Current
Spanish terminology of tourism and hotel industry
03-2015
AMADEUS global distribution and reservation system
01-2015
International Travel And Tourism - Foundation Diploma
IATA
10.2014 - 05.2015
Tourism And Travel Management - Leadership And Management Diploma
Harvard
05.2014 - 05.2015
Internal Auditor seminar ISO 9001:2008
04-2014
Tourism marketing and sales seminar
01-2014
E-Tourism, Tourism Internet Trading - Vocational Training
National Kapodistrian University of Athens
01.2014 - 05.2014
The Greek economy and the labor market 2013-2020 - Vocational Training Centre
National Kapodistrian University of Athens
01.2014 - 05.2014
E-commerce and Web design seminar (Joomla, Dreamweaver)
01-2012
Airline Representative
TUI Hellas - Chapter Airline Services
03.2009 - 03.2015
ECDL Expert certificate
06-2008
Business Administration in Tourism - Bachelor of Science
Technological Educational Institute of Patras
01.2005 - 04.2012
High School Diploma -
3rd Lyceum of Ilion, Athens
01.2002 - 04.2005
Similar Profiles
Sinisa VlaisavljevicSinisa Vlaisavljevic
Chief Secureity Officer at TUI Cruises (Seachefs for Royal Caribbean Cruise lines and TUI Cruises)Chief Secureity Officer at TUI Cruises (Seachefs for Royal Caribbean Cruise lines and TUI Cruises)
Junior Marco PhilipJunior Marco Philip
Cost Control Manager/Inventory Management Specialist at The Mora Zanzibar (Part Of German's TUI Group)Cost Control Manager/Inventory Management Specialist at The Mora Zanzibar (Part Of German's TUI Group)
Kerem KaramutKerem Karamut
Head Waiter at TUIHead Waiter at TUI