SPYROS TZOUROUNIS

- Provided first-level support for Piraeus Bank’s e-Banking platform (winbank), assisting retail and business customers with account access, online transactions, and navigation issues.
- Handled secure authentication procedures, including unlocking accounts, verifying user identities, and resetting credentials.
- Investigated and escalated suspected fraud or phishing incidents in accordance with bank protocols and GDPR compliance.
- Delivered clear, professional communication via inbound calls and digital channels (email/chat), ensuring high customer satisfaction.
- Collaborated with fraud detection and IT teams to resolve technical issues and maintain platform reliability.
- Educated users on digital banking services and promoted secure online practices.

• Prepared and served beverages in a fast-paced enviroment, consistently delivering high-quality service to customers.
• Managed bar inventory, ensuring stock levels were maintained and minimizing waste.
• Demonstrated excellent customer service skills, resolving customer complaints and ensuring repeat business.
• Collaborated with team members to ensure smooth operations during busy periods.

• Prepared and served beverages in a fast-paced enviroment, consistently delivering high-quality service to customers.
• Managed bar inventory, ensuring stock levels were maintained and minimizing waste.
• Demonstrated excellent customer service skills, resolving customer complaints and ensuring repeat business.
• Collaborated with team members to ensure smooth operations during busy periods.

• Prepared and served beverages in a fast-paced enviroment, consistently delivering high-quality service to customers.
• Managed bar inventory, ensuring stock levels were maintained and minimizing waste.
• Demonstrated excellent customer service skills, resolving customer complaints and ensuring repeat business.
• Collaborated with team members to ensure smooth operations during busy periods.

• Assisted customer services with opening new bank accounts, issuing cards, and setting up internet banking services.
• Processed and entered customer tax data accurately, ensuring compliance with legal and regulatory standards.
• Contributed to the digital transformation of banking services by assisting in the digitalization and archiving of documents.
• Worked closely with colleagues to ensure efficient operations and a positive customer experience.