Theologos Galazoulas

Head Waiter for the main restaurant named Parelia of W Hotel Costa Navarino

• Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
• Trained staff members on use of POS system.
• Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
• Supervised server staff and simultaneously served personal section of tables.
• Utilized knowledge of menu offerings to upsell specials and premium dishes, contributing positively to the restaurant''s overall revenue.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
• Collaborated with kitchen staff to ensure timely and accurate order delivery for guest satisfaction.
• Stayed up-to-date on menu changes to help customers make food choices.

Waiter / Assistant Waiter

Region: Ftelia, Mykonos Greece

Cuisine: Greek Mediterranean Sea Food Fine dining restaurant with a total of 150 covers at a time.

• Company Overview: Casual Dining Restaurant
• Responsible for at least 40 with 60 covers at a time
• Total Sitting: 400 covers at a time
• Casual Dining Restaurant

• Manage a staff of 10 persons
• Maintain company's values
• Ensuring that food protection standards are in place according to HAACP
• Oversee Inventories & check for products to be invoiced properly
• Printing servers reports and closing registers
• Inspection of kitchen and food storage area

Region: Kifisia, Attica Greece

Cuisine: American Street Food Casual Dining Restaurant

Responsible for the trainings of the new employees as a head waiter. Responsible for 30 with 50 covers at a time.

• Company Overview: 5 Star Resort
• At morning shifts I was waiter for the morning buffet of westin resort with a total sitting of at least 800 covers per shift
• At night shifts I was assistant waiter of Da Luigi Restaurant
• A fine dining Italian restaurant with at least 350 covers per shift
• 5 Star Resort

• Practical work at a tanker vessel which operated worldwide for my 2nd semester at Naval Academy of Aspropyrgos Greece

• Company Overview: Casual Dining Restaurant
• Responsible for the trainings of the new employees as a head waiter
• Responsible for 30 with 50 covers at a time
• Casual Dining Restaurant

Assistant Waiter

Region: Metamorphosis, Attica Greece

A cafe with a total sitting of at least 300 covers at a time