Vasileios Lamprou
Hotel Management
Athens
Summary
Energetic Hotel Manager enthusiastic about delivering superior service to every guest. Successful at cutting costs without impacting quality of service and guest satisfaction. History of driving company growth through collecting customer feedback and performing operational changes.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
Hotel Manager
Lacoba Hotel
Athens
01.2021 - Current
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates and 20% increase in online bookings.
- Prepared bills for customers and delivered to rooms on day of check-out.
- Provided services efficiently and with high level of accuracy.
- Offered appropriate reservation options based on expected attendees when coordinating events.
Assistant Hotel Manager
Kreoli Hotel
Athens
01.2021 - Current
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Provided services efficiently and with high level of accuracy.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Achieved partnership with a top cleaning and chemicals company to provide certainty and security to our customers during the pandemic period.
Education
Master of Arts - International Business Management
University of Westminster
London 09.2018 - 05.2018
Bachelor of Science - Maritime Business
Solent University
Southampton 09.2014 - 05.2018
Skills
Guest accommodations
Interpersonal communications
Reservations management
Outstanding communication skills
Guest experiences
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Hotel Manager
Lacoba Hotel
01.2021 - Current
Assistant Hotel Manager
Kreoli Hotel
01.2021 - Current
Master of Arts - International Business Management
University of Westminster
09.2018 - 05.2018
Bachelor of Science - Maritime Business
Solent University
09.2014 - 05.2018