Areti Petropoulou

• Provided primary customer support to internal and external customers.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Answered constant flow of customer calls with minimal wait times.
• Answered product and service questions, suggesting other offerings to attract potential customers.
• Provided information regarding charge accounts and loyalty programs.
• Communicated with vendors regarding backorder availability, future inventory, and special orders.
• Evaluated account and service histories to identify trends, using data to mitigate future issues.
• Consulted with outside parties to resolve discrepancies and create expert solutions.

Retail and Wholesale Banking and the insurance products promotions as well as investment advisor