Maria Zarkada

• Managing a gold client portfolio. Distributing and providing advice in investment, insurance and retail products, in accordance with the client's needs.
• Developed targeted presentations for prospective clients, effectively showcasing the value of our services and products.
• Provided exceptional customer service, resolving issues promptly and maintaining client trust throughout the resolution process.

• Managing my retail client portfolio.
• Implemented effective communication strategies to maintain ongoing dialogue with clients, fostering long-term partnerships.

Customer service officer in the branch network for retail customers. ( Distribution of retail and insurance products).

• Responsible for the operation and supervision of cash transactions. ( Authorization of transactions, ensuring company policies)
• Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
• Prevented loss by vigilantly monitoring potential theft or fraud situations instore.

10/2006 - 10/2007 call center agent, responsible for managing payment delays up to 90 days, on behalf of Emporiki Bank

10/2007 - 02/2008 Team leader, supervising a group of six people in the same field.