CHRYSSA ARVANITAKI

September 2015 - current :

Branch Network Sales Coordinator

- Coordinate a specific number of Branches and ensures that the Branch Network complies with the Bank's policies and achieves defined sales targets through delivering high -quality services to Customers.

- Participates in visits to Branches to support or enhance sales ane record issues related to the Branches' operations.

- Supports and coordinates product sales for the Retail segment (Individual and Small Business).

- Responsible for the compliance to internal processes, operational procedures, AML and regulatory requirements of all branches under my responsibility.

- Manage HR issues and be responsible for the sufficient staffing of my area

- Act as liaison between Sales, Project and Product Managers.

• Be member of the Induction Team for the newcomers.
• Be member of the Recruiting Team
• Be member of various projects related to the CX experience (internal partners & clients).
• September 2014 - September 2015 :

(Alpha Bank Acquired The Retail Network Of Citibank)

- Responsible for the smooth operation activities of branches under this division (ex-Citi branches) and ensure the quality of the daily work

- Coordination with partners for the smooth migration of the ex-Citi clientele and ensure the smooth implementation of the new processes to bank’s employees

- Responsible for the Communication process to branch population.

• January 2013 - September 2014

Distribution Management

Member of the Distribution Management Team responsible for :

- Implement Distribution Strategic priorities in order to meet business goals.

- Responsible for Area profitability (Sales Revenues,

Deposits spread, Expenses, EBIT)

- Applies sound sales management practices to ensure

achievement of sales and acquisition goals.

- Responsible to maintain customer service levels

according to business standards.

- Responsible to maintain customer service levels according to business standards, as measured through Customer Surveys results (Mystery, NPS) & Complaints handling.

- Participates in the Goal Setting process for Qualitative metrics by reviewing and adjusting business goals if needed, in fully alignment with Customer Segment Unit aiming to maximize results.

- Ensure the smooth operation activities of branches.

• December 2010 - January 2013

Stress Bank Project - Financial Advisor’s Head

Member of the SB Management Team

- Responsible for the strategic planning & implementation of the Stress Bank Project.

- Responsible for the team of Financial Advisors located at Citibank’s Distribution Network (SB Centers).

Main objective was the face to face interaction with customers in financial difficulty.

Participate in the decision making process related to credit risk mitigation programs, risk management, product development, re-engineering, forecasting and strategy.

59 persons reporting to the position

• September 2005 - December 2010

- Branch Manager of 2 branches at the southern suburbs of Athens, with the responsibility to manage resources and staff, developing and attaining sales goals, delivering customer service and growing the organization's revenues.

- In 2008, holding the position of the Branch Manager in a Large size Branch at Paleon Faliro, successfully manage the Lehman default, ensuring for the Organization the minimum impact related to customer complaints.

• Member of Citibank's Recruitment Team

-

(Aspis Bank Acquired The Retail Network of ABN AMRO Bank)

• Responsible for the whole range of activities of the branch (asset, liabilities, wealth)
• Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
• Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.

• October 2000 - November 2002

Branch Manager of various Branches in Attica area

- To effectively and efficiently manage the Branch team in order to meet the required sales and acquisition goals, ensuring adherence in operational processes, AML dn regulatory requirements..

- To develop the people of this team.

- Member of the project team responsible of the implementation of the new ABN AMRO Bank's consumer platform.

• May 1994 - October 2000

Various Sales & Head positions within the Branch,

- Acquires, deepens, retains and services satisfied profitable relationships by promoting specific range of products, ensuring the appropriateness to customer needs.