Eleni Nicoleta Valsami Mpalla
Front Office Agent
Kos
Summary
Communicative Receptionist recognized for providing first-rate support for corporate decision-makers. Meticulous individual with demonstrated success in administrative process improvements to better serve business and customer needs. Equipped with in-depth software knowledge and skill to quickly pick up tools and tricks. Brings polished speaking voice and professional demeanor.
Overview
3
3
years of professional experience
31
31
Certifications
Work History
Front Office Agent
AQUA BLU BOUTIQUE HOTEL & SPA
Kos, Kos
05.2022 - 11.2023
- Answered and directed incoming calls using multi-line telephone system.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Processed payments and updated accounts to reflect balance changes.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Reported suspicious individuals to supervisor.
- Updated and recorded customer or client information to maintain accounts.
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
- Answered phone calls, provided information and connected callers to appropriate personnel.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Answered office phone and emails to schedule appointments, answer questions and document information.
- Welcomed large volume of guests and improved overall customer service.
- Explained policies and procedures to visitors.
- Completed basic bookkeeping and document filing.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Showed off dining areas, pool, spa and fitness center to prospective and current guests.
- Directed clients and guests to correct departments, rooms and staff members.
- Managed office duties and basic administrative tasks, organized and cleaned work space, ordered materials and answered phone calls.
- Booked hotel rooms, car rentals and boat Trips for Guest's
Receptionist
Astir Odysseus Kos Resort & Spa
Kos, Kos
06.2021 - 08.2021
- Answered and directed incoming calls using multi-line telephone system.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Explained policies and procedures to visitors.
- Planned customized itineraries for guests with special activities to support local tourism and entertainment industries.
Front Desk Agent
ANADES BOUTIQUE HOTEL
Perifereiaki Enotita Mykonou, Greece
06.2024 - 07.2024
Education
Hotel Management -
Anko Academy
Kos Island Skills
Customer Service
Reliable and Punctual
Positive Attitude and Energetic
Courteous and Professional
Visitor and Customer Relations
Microsoft Office Suite
Greeting and Seating Clients
Attention to Detail
Appointment Scheduling
Document Control
Accomplishments
- Achieved recognition by management for friendly and responsive service.
Certification
"Complaint Management"
Languages
Greek
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
German
Elementary (A2)
Timeline
Front Desk Agent
ANADES BOUTIQUE HOTEL
06.2024 - 07.2024
The Greek Yachting Industry .Mediterranean College
03-2023
Luxury Tourism. International Trends & prospects in Greece. Mediterranean College
03-2023
Hotel Strategy: The top new hotel marketing trends and new types of accommodations .Hotelier Academy
03-2023
Hotel Technologies: Managing the online market to maximize sales. Hotelier Academy
03-2023
PMS for Villas: Organization technologies for villas and apartments. Hotelier Academy
03-2023
Front Office Agent
AQUA BLU BOUTIQUE HOTEL & SPA
05.2022 - 11.2023
Receptionist
Astir Odysseus Kos Resort & Spa
06.2021 - 08.2021
Hotel Management -
Anko Academy