Grigoratos Gerassimos
Hotel Mnager
Alimos
Summary
Work experience in a leading, multinational hospitality company. Experience in Training & Development. Knowledge of exceptional VIP customer service and complaint handling. Experience in Upselling techniques. Guest oriented. Strong communication and interpersonal skills. Reliable and demonstrating high levels of productivity. High level of teamwork spirit. Adaptability and flexibility. Initiative and critical Judgment. Problem solving.
Overview
33
33
years of professional experience
Work History
Hotel Manager
Divani Collection Hotels
05.2024 - Current
- Oversaw day-to-day hotel operations, ensuring smooth coordination between front office, housekeeping, food & beverage, and maintenance departments.
- Managed staff recruitment, training, and performance evaluations, fostering a culture of service excellence and teamwork.
- Monitored guest satisfaction, handled complaints efficiently, and implemented service improvements to enhance the guest experience.
- Controlled budgets, reduced operational costs, and maximized revenue through effective planning and resource allocation.
- Ensured compliance with health, safety, and quality standards, maintaining a safe and welcoming environment.
- Built strong relationships with travel agencies, corporate clients, and suppliers to drive business growth.
- Supervised renovation and maintenance projects to maintain high standards of property presentation.
Hotel Duty Manager
Divani Collection Hotels
06.2023 - 04.2024
- Responsible for overseeing accommodation, food and beverage, reception, conference and banqueting as well as the spa.
- Checking guest satisfaction and ensure that each guest experiences a hassle-free stay.
- Ensure that each department delivers a consistently high standard of guest service. Also, achieve business objectives and maximize the profitability of all outlets.
- Work alongside all HODs to ensure the smooth running of the day-to-day operations.
- Be responsible for all the day-to-day queries, complaints or problems that arise in the hotel.
- Manage last minute requests for accommodation due to cancelled flights.
- Respond to online guests reviews.
Food & Beverage Manager
Isla Brown Corinthia
06.2022 - 10.2022
- Part of the opening team of the hotel.
- Responsible for the operation of the F&B outlets of the hotel.
- Ensure that all guests receive excellent service.
- Responsible for the operation of the C&E department.
Outlet Manager
Hilton Athens
03.2003 - 01.2022
- Room Service & Mini Bar Manager.
- Responsible of the 24hours operation of the outlet. Handling telephone calls and ensure that orders delivered according to given time.
- Planning and scheduling the team in order to perform according to business and occupancy levels.
- Ensure that all guests received the highest level of service according to Brand Service Standards.
- Planning and deliver amenities on daily basis to VIP guests.
- Train the team to maintain consistency of the service provided even to high level of business.
- Responsible for the operation of the Mini Bars. Make sure the team is handling the daily refile and maintain the well presence and cleanliness of the fridges.
Byzantino Restaurant Manager
Hilton Athens
10.2015 - 09.2016
- F&B Supervisor in Byzantino Restaurant.
- March 2003- April 2003.
- Waiter in Byzantino Restaurant.
Aethrion Lounge Manager
Hilton Athens
05.2007 - 06.2011
- Summer Periods of 2007, 2008, 2009, 2010, 2011, 2015, 2016.
Oasis Pool Manager
Hilton Athens
05.2007 - 06.2011
Assistant Waiter
Norida Bay Hotel
05.2005 - 09.2005
Bar Manager
Zante Beach Hotel
04.2002 - 10.2002
Bar Manager
Zante Beach Hotel
04.2001 - 10.2001
- Responsible for the operation of the Beach Bar, the Pool Bar & the Main Bar of the Hotel, in All Inclusive operation.
Divani Caravel Hotel
10.1995 - 01.2001
- C&E Waiter- Acting Supervisor.
- Organize the operation of the events.
- Supervising of daily events.
- Ensure that all event briefs were met.
Trainee
Caravel Hotel
06.1993 - 09.1993
Trainee
Filoxenia Hotel
06.1992 - 09.1992
Education
S.T.E. – O.T.E.K. School Of Tourism Profession Nafplion
01.1999
Skills
- Languages: Greek Native, English Fluent
PROFETIONAL DEVELOPMENT
- Covid updated F&B protocols
- Leadership training
- Master learner (50+ online courses per year based on time management, communication, listening skills, leadership, proactiveness, problem solving, empowerment, delivering excellence)
- Cross training to Marketing department
- Upselling training to increase revenue by TSA
- Fire and safety training
- First aid training
OTHER INFORMATION
References upon request
Timeline
Hotel Manager
Divani Collection Hotels
05.2024 - Current
Hotel Duty Manager
Divani Collection Hotels
06.2023 - 04.2024
Food & Beverage Manager
Isla Brown Corinthia
06.2022 - 10.2022
Byzantino Restaurant Manager
Hilton Athens
10.2015 - 09.2016
Aethrion Lounge Manager
Hilton Athens
05.2007 - 06.2011
Oasis Pool Manager
Hilton Athens
05.2007 - 06.2011
Assistant Waiter
Norida Bay Hotel
05.2005 - 09.2005
Outlet Manager
Hilton Athens
03.2003 - 01.2022
Bar Manager
Zante Beach Hotel
04.2002 - 10.2002
Bar Manager
Zante Beach Hotel
04.2001 - 10.2001
Divani Caravel Hotel
10.1995 - 01.2001
Trainee
Caravel Hotel
06.1993 - 09.1993
Trainee
Filoxenia Hotel
06.1992 - 09.1992
S.T.E. – O.T.E.K. School Of Tourism Profession Nafplion
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