Ioannis Vogiatzis
Piraeus
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
15
15
years of professional experience
1
1
Certification
Work History
IT Helpdesk
Aambience Services
07.2024 - Current
- Company Overview: Aambience, Athens (Greece)
- IT Helpdesk at Siofias Law Firm.
- Microsoft 365, MS Entra, Manage Engine ServiceDesk Plus Ticketing System, Kyocera Printers, Active Directory, Storage Asset Management, Onboarding/Offboarding, Proprietary software troubleshooting.
IT Support Technician
ITLab
12.2020 - 07.2024
- Company Overview: ITLab, Athens (Greece)
- Simplyburgers.gr: IT support for 12 stores (Network Printers, Voip, VPN Support (Draytek), Access Point (D-Link DAP Series) Fleet Management via D-Link Nuclias Connect Controller, Asset Management, Junior Microsoft 365 Administration)
- D-Link: 1st Level Support (Routers, Switches, Access Points, Network Cameras, Asset Management, Receive and Inspect Equipment)
- Servitwra.gr Ordering: Tech Support (Network Thermal Printers, Operation Training, Access Point Installation, Tax Machines)
- Businesscloud.gr: Tech Support [ERP] (Operational Training, Troubleshooting)
- Yale.itlab.gr: RMA Support (Receive and Inspect Equipment)
Information Technology Servicedesk Support(NOC)
Wisetech
07.2019 - 06.2020
- Company Overview: Wisetech, Kavala (Greece) [Work at Fraport Premises, Athens]
- On-site support for company users, remote support for 14 airports at Greece. Remote desktop assistance, PRTG monitoring, provide assistance to local IT&T engineers at airports and all Fraport employees, troubleshooting for airport equipment. Microsoft System Center Service Manager ticketing system, multitasking, work under pressure, uphold SLAs, triage incidents, event viewer log filtering and exporting, perform real time security incident handling, ESET Smart Security endpoint.
Call Center Tech Support
Teleperformance
03.2019 - 07.2019
- Company Overview: Teleperformance, Athens (Greece)
- Tech support for ISP (Cosmote - OTE), landline and internet services
- Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, VOIP.
Call Center Tech Support
Teleperformance
12.2018 - 02.2019
- Company Overview: Teleperformance, Athens (Greece)
- Information support about Hellenic Telephone Catalogue (OTE) 11888.
- Fast information lookup, multitasking.
CNC Router Operator
Dimitris Aggelis A.E.
04.2017 - 09.2018
- Company Overview: Dimitris Aggelis A.E., Creta (Greece)
- Carved wood creation with CNC router, application of silkscreen for the purpose of making Hagiography.
- Woodworking machine operator, band saw, panel saw, combination planner.
Call Center Tech Support
Vodafone
03.2016 - 03.2017
- Company Overview: Vodafone, Athens (Greece)
- Tech support for ISP (Vodafone), landline and internet services
- Interacting with customers, inquiry processing, technical information, diagnosing and repairing problems , internet connectivity, email clients , IP-TV, VOIP, managing DSLAM.
Call Center Tech Support
360 Connect
06.2014 - 03.2016
- Company Overview: 360 Connect, Athens (Greece)
- Tech support for ISP (Hellas On Line), landline and internet services
- Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, IPTV, VOIP, DSLAM management.
Call Center Tech Support
Teleperformance
03.2014 - 05.2014
- Company Overview: Teleperformance, Athens (Greece)
- Tech support for ISP (Wind), landline and internet services
- Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, VOIP.
Satellite Dish Technician
Fortnet Shop
12.2012 - 02.2014
- Company Overview: Fortnet Shop Peristeri, Athens (Greece)
- Installing and repairing satellite dishes (Nova)
- Problem-solving and technical skills to install satellite dishes and related equipment. Evaluate job site to assess optimal placement of satellite dish and communication with customers to review the installation process.
Telecommunications Cashier/Tech Support
Fortnet Shop
02.2011 - 07.2011
- Company Overview: Fortnet Shop, Athens (Greece)
- Broadband services, digital and satellite TV
- Bill payment, customer service, information on offers and contracts.
PC Technician
Info-Quest
04.2010 - 10.2010
- Company Overview: Info-Quest, Athens (Greece)
- (Fieldwork) Authorized Laptop Service for Hewlett Packard, IBM, Lenovo, and Acer
- Laptop diagnostics and repairs, troubleshooting hardware and software problems, resolve technical issues within time schedule
Education
Electronics
Technological Educational Institute Of Athens
Skills
- Communication skills: Good communication skills gained through my experience as customer service personnel
- Job-related skills: Excellent knowledge of PC hardware & software (DSL, internet, networks), Printers installation, Software installation and troubleshooting
- Computer skills: Active Directory, Ms Entra, Office 365, Ubuntu Linux, Vmware Workstation, Hyper V
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
Certification
Certificate Of Proficiency In English
LNGG
Native Language: Greek
Other language(s): English
Understanding: Listening C2, Reading C2
Speaking: Spoken interaction C2, Spoken production C2
Writing: C2, B2
ADDITIONAL INFORMATION
- Thesis: Wireless networks
- The paper was accomplished under the scientific guidance of Professor Papapostolou Stavros and treated the following subjects: Network protocols, topologies, planning factors, health dangers and electromagnetic influence
Timeline
IT Helpdesk
Aambience Services
07.2024 - Current
IT Support Technician
ITLab
12.2020 - 07.2024
Information Technology Servicedesk Support(NOC)
Wisetech
07.2019 - 06.2020
Call Center Tech Support
Teleperformance
03.2019 - 07.2019
Call Center Tech Support
Teleperformance
12.2018 - 02.2019
CNC Router Operator
Dimitris Aggelis A.E.
04.2017 - 09.2018
Call Center Tech Support
Vodafone
03.2016 - 03.2017
Call Center Tech Support
360 Connect
06.2014 - 03.2016
Call Center Tech Support
Teleperformance
03.2014 - 05.2014
Satellite Dish Technician
Fortnet Shop
12.2012 - 02.2014
Telecommunications Cashier/Tech Support
Fortnet Shop
02.2011 - 07.2011
PC Technician
Info-Quest
04.2010 - 10.2010
Electronics
Technological Educational Institute Of Athens
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